Job Purpose
We are seeking a dynamic individual to lead and support our employees through recruitment, training, and retention activities, while managing ongoing HR duties within our business.
The salary is £28,500 FTE, with hours ranging from 25 to 37.5 per week.
Why Join Us?
Home Instead is the largest franchised Home Care company in the UK, now expanding into North Tyneside. With over 8 years of success in Northumberland, maintaining an Outstanding CQC rating and experiencing continuous growth, we pride ourselves on relationship-led care and a fantastic team.
The Role
HR Support
* Deliver the HR Strategy and Plan aligned with the National Office People Strategy and objectives.
* Drive change and contribute to a strong people-led agenda.
* Support development of all office roles with Personal Development Plans.
* Implement strategies for player engagement to ensure retention and satisfaction.
* Create and oversee the Well-being framework for the office.
* Promote equality, diversity, and inclusion.
* Provide HR advice in collaboration with the HR Service Provider on employee relations, performance management, workforce development, and planning.
* Conduct regular audits of HR processes for compliance with employment law, GDPR, regulations, and franchise standards.
* Ensure consistent application of employment, equal opportunities, and health & safety legislation.
* Maintain open communication with the Franchise Owner, colleagues, Care Professionals, clients, and families.
* Perform other duties necessary for the business operation.
* Ensure adherence to Home Instead’s Equality, Diversity, and Equal Opportunities policies.
Retention and Structured Support
* Create a positive candidate experience.
* Develop support plans for each stage of the Care Professional journey, especially within the first 12 weeks.
* Monitor field observations, supervisions, and appraisals.
* Oversee appraisal quality and coach key players.
* Support completion of PEAQ and implement improvement plans based on feedback.
* Monitor staff welfare, morale, and wellbeing.
* Plan team meetings and social events.
* Manage reward and recognition programs and communicate available resources.
* Review exit interviews for common themes and implement solutions.
* Stay informed on industry trends and best practices in recruitment, training, and engagement.
Training
* Lead training activities ensuring compliance with standards and regulations.
* Monitor training needs and personal development plans.
* Ensure effective use of the learning management system.
* Oversee training quality and stay updated with sector developments.
* Evaluate training delivery and resources.
* Research local funding opportunities.
Essential Criteria
* Proven management experience in HR, Recruitment, and Retention.
* Relevant HR or Business Management qualification.
* Up-to-date knowledge of HR best practices and employment law.
* Flexibility to work outside standard hours as needed.
* Strong interpersonal and communication skills.
* Proficiency with IT systems, including Microsoft Office or Google Suite, and virtual platforms.
* Ability to work independently, meet deadlines, and prioritize effectively.
* Self-motivated, results-oriented, resilient team player.
* Attention to detail and ability to multitask.
Competencies
* Core Competencies: Driving Results, Customer Focus, Influencing, Teamwork & Collaboration, Communication & Relationship Management, Living Home Instead, Agile Learner.
* Role Specific Competencies: Adapting to Change, Planning & Organising, Leading Others, Decision Making.
The above outlines the general responsibilities and expectations for this role. It is not an exhaustive list and may be modified to accommodate individuals with disabilities. Home Instead is committed to safeguarding and expects all staff to share this commitment. The role is subject to a Criminal Records check.
#J-18808-Ljbffr