At Bath & North East Somerset Council we have one overriding purpose to improve people s lives. Fixed Term Apprenticeship Contract This is an exciting opportunity to begin your career in IT by joining our Desktop & Mobile Support Team. As an apprentice, you ll gain hands-on experience supporting a wide range of IT services and devices across the organisation, including desktops, laptops, mobile phones and tablets. You ll be part of a friendly and professional team that provides proactive and responsive support to end users. Your role will involve: Providing first-line technical support to users, helping to resolve hardware and software issues. Assisting with the setup, configuration, and maintenance of desktop and mobile devices. Responding to service requests and incidents via our IT Service Desk system. Supporting users with guidance and training on IT tools and best practices. Learning how to troubleshoot and escalate more complex issues to senior technicians. As part of your apprenticeship, you ll receive mentoring and coaching from experienced team members, including senior technicians. You ll also have opportunities to contribute to team projects and gain exposure to a variety of IT systems and services. This role is ideal for someone who is enthusiastic about technology, enjoys problem-solving and is keen to learn and grow within a supportive team environment. More information can be found here https://www.qa.com/apprenticeships/cloud-computing/microsoft-azure-cloud-support-specialist-level-3/ If you are interested in this post and require more details or just to chat through the role and what s involved, please contact Rachael Chivers, Team Leader Desktop and Mobile on 01225 477199 or email rachael_chivers@bathnes.gov.uk Interview date: TBC No agencies please. *Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants. Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible. About Bath and North East Somerset Council. Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. Please note that this role is subject to a Basic DBS Check.