Overview
Contract Type: Temporary – 12 months. Grade: FC03. Salary: £24,740.74 – £25,885.80 per annum, pro rata / £13.18 – £13.79 per hour. Hours: 12.25 hours per week. Location: Adam Smith Theatre. Job Reference: ON000602.
We are OnFife, Fife’s largest cultural organisation. We specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a wide range of partners, artists and creatives and our spaces are some of Fife’s favourite places. We are an ambitious leadership‑oriented charity built on strong values: Fearless, Inviting, Fair and Exciting.
We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket. You can also access discounted gym/swim memberships and other employee benefits.
The Role
We have an exciting opportunity for a Box Office Assistant to join our team at the Adam Smith Theatre on a fixed term basis for 12 months. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors. As part of the box office team the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.
You can view the full job spec on our current vacancies page on our website.
Responsibilities
* Provide a friendly, efficient and effective first point of contact for OnFife customers and visitors.
* Handle ticketing, cash handling and reconciliation procedures.
* Manage room and event enquiries, bookings administration and customer information service.
* Support the delivery of OnFife services and contribute to ongoing development.
About You
You will have experience of working in a busy customer service environment and working with the public. Previous experience of cash handling and reconciliation procedures is essential. Previous box office or reception experience and experience of delivering a high level of customer service is desirable.
* Experience in a busy customer service environment and working with the public.
* Cash handling and reconciliation procedures experience (essential).
* Box office or reception experience and a high level of customer service (desirable).
* Friendly, cheerful person who puts the customer first with a can-do attitude.
* Ability to work independently and as part of a team.
Working Pattern
The base working pattern is Friday 14:15 – 18:30 and Saturday 09:45 – 18:30. There is scope to pick up extra hours when events fall on those days or to cover additional events throughout the rest of the week.
How to Apply
If you would like to find out more information about this role before applying, please contact Tony Stevens, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.
When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.
The closing date for applications is 9am on 26 March 2026. Interviews will take place the week commencing 6 April 2026.
OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
Application Deadline: Thursday 26/03/2026
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