Ready to elevate your career? Join us as a Technical Support Team Supervisor in our Operations/Engineering department. Lead a team of graduate engineers providing remote support for heat networks and IoT systems. Office-based, full-time role with a competitive salary of £35,000 to £45,000. Role Highlights: - Oversee daily operations of the technical support team. - Ensure ticket resolution quality and timeliness. - Provide coaching and training. - Develop support documentation. Key Responsibilities: - Supervise graduate technical support team. - Monitor and assess ticket resolution quality. - Provide coaching and performance feedback. - Assist with performance reviews. - Collaborate with engineering teams to resolve issues. - Maintain internal documentation and training guides. - Support onboarding of new team members. - Recommend process improvements. Essential Skills & Experience: - Knowledge of heat networks or heating systems. - Experience in technical support or as a heating/controls engineer. - Familiar with ticketing systems like Fresh Desk, Zendesk, or Jira. - Strong communication and organisational skills. - Experience in documentation and training content. Key Competencies: - Leadership & team management - Process-driven approach - Technical literacy - Problem-solving - Communication and coaching Career Development: Pathway to team management or operational leadership, training design, and ...