Overview
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a Paediatric specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and/or discharge. The post holder will provide a patient focused service that supports their doctors in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
The post holder will be responsible for the pathway of paediatric patients in accordance with the principles and 18 week target waiting times and expediting pathways where necessary ensuring cancellations are rescheduled and recorded. They will provide cross-cover to colleagues within the team during absence.
Responsibilities
* Provide administrative support to the consultant including the management of timetables.
* To work as part of a clinical team ensuring that patients are managed efficiently for outpatient appointments, investigative treatments and diagnostic procedures within national guidelines and in accordance with the trust’s Patients Access Policy. Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s).
* To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
* To provide administrative support to consultants including the management of clinician’s diaries/timetables. Ensure consultants’ timetables, outpatient clinics and treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates/departments and/or general managers as required for efficient processes.
* To ensure that the information on referral letters, outpatient status forms and waiting lists is recorded accurately and comprehensively on the Trust PAS system(s).
Additional information
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
This advert closes on Monday 6 Oct 2025
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