Overview
Retail Talent Acquisition Advisor at All Saints. AllSaints is a global brand with a diverse team dedicated to delivering an exceptional brand experience and sustainable standards in products designed in house and produced by partners around the world. The role supports the brand leader and store team in delivering in-store and online service, and provides leadership to stylist team members responding to first-line customer enquiries via the online customer service system.
Responsibilities
* Equip and incentivise the team with product knowledge, brand strategies and people updates to deliver an inspiring in-store and online customer experience
* Support the brand leader in the development of the team; recognise achievements and identify areas for improvement
* Support planning and delivery of monthly floor sets, promote new collections and drive sales across product categories
* Use reporting technologies to evaluate daily performance, maximise trade opportunities, and identify risks early with pace
* Provide leadership and support to stylist team members with first-line customer queries via emails, chats, and calls across multiple topics relating to product and customer orders
* Ensure floor management and stylist teams are ready to impress customers, showcasing achievements and team pride on public platforms
* Handle employee-related matters in-store in collaboration with the brand leader, resolving issues in a timely and effective manner
Qualifications / Skills
* Strong leadership; ability to get the best from the team and inspire customers
* Passion for fashion and being a brand ambassador for AllSaints
* Relationship management skills with the ability to influence partners and create an inviting environment for teams and customers
* Tenacity and belief to succeed; capability to work toward challenging targets and deadlines
* Strong business acumen and proficiency with reporting technologies to gain commercial insights
* Ability to learn new systems and processes in a digital environment
* Honesty, trustworthiness and dependability aligned with brand values
* Care for customers, profit margins, product, teams and customer health and safety
* Positive, inspiring coaching mindset to help teams perform and feel valued
About the Location
Our standalone store in Glasgow Silverburn opened in April 2024 and typically trades from 10:00 to 21:00 (subject to seasonal changes). Store location is approximately a 20-minute drive from Glasgow City Centre.
Benefits
* A generous wardrobe allowance to wear AllSaints clothing to work
* Potential to earn more through the team commission scheme
* Disability committed certified employer
* Employee discount for you and your family and friends
* Annual leave: 25 days + bank holidays (up to 33 days with length of service); 28 days + bank holidays (up to 36 days with longer service)
* Dental cash plan & free virtual GP via Aviva
* UNUM employee assistance helpline
* Life assurance cover
* Discounted gym membership and corporate discounts
* Wellbeing support with Retail Trust
* Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
* Health days for physical or mental wellness
* Mental health support from trained staff
* Eye care vouchers, season ticket loans and more
Other
Equal opportunity employer. We recognise diversity and commit to providing equal opportunities in employment and recruitment, safeguarding against discrimination on grounds of gender, gender identity, race, ethnicity, nationality, disability, sexual orientation, religion, age, and other protected characteristics. If you need adjustments during your application, please contact us for support.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Apparel & Fashion and Retail
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