Credit Controller
Department: Finance
Reportsto: UK Financial Controller
Work environment: hybrid (minimum 3 days per week in either Crowborough, East Sussex, or Canning Town, London)
Role Summary
This position is responsible for the Credit Control function, covering various company entities, including the UK, Germany, Poland and Spain.
Whilst the day-to-day duties of this role vary, your main responsibilities would be to manage and ensure an accurate and efficient credit control service is delivered and to build and maintain strong relationships with clients and stakeholders for the smooth running of the department.
Key Responsibilities
Lead Credit Controller for the businesses, covering the UK, Germany, Poland and Spain (and other markets when required). Managing the full ledger and the aged reports, in multiple currencies.
Main duties include:
·Taking a proactive role in chasing payment from clients by phone and email to ensure clients pay in a timely manner per the T&Cs of the agreement
·Proactive query resolution for a quick turnaround
·Sending statements to clients and reconciling customer accounts
·Assisting with the management of client portals, ensuring processes are followed to obtain approval of invoices and ensure payments are made on time
·Supporting the team in allocating daily cash
·Building strong relationships with the Clients (Global and Local), internal stakeholders and other Convergint offices.
·Managing intercompany receivable and payable accounts, ensuring payments are made on time
·Be able to provide aging analysis summary
·Providing cash flow forecast to the Financial Controller
·Working closely with other members of the Accounts Receivable team to assist with client set-up, maintaining client records, ensuring purchase orders are received prior to work starting, ensuring portal invoices are uploaded correctly, ensuring credit checks are completed etc.
Other duties include:
·Monitoring and analysing monthly and annual KPIs such as % Aged Debt, DSOs etc.
·Assisting with month-end analysis and reporting related to cash collection, aging of debtors, cash flow forecasts, bad debt provision requirements etc.
·Seeking continuous improvements in processes and procedures to aid prompt cash collection
·Partaking in team-building exercises!
Key Skills Required
·Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel etc.)
·Excellent organisational skills
·Excellent numeracy skills
·Excellent communication skills
·Being adaptable and proactive in problem-solving
·Excellent interpersonal skills - proven ability to build strong internal and external relationships
·Good team player
Education
·Level / GCSE Maths / English required
Experience Requirements
·Previous credit control experience
·Minimum of 5 years’ experience in a credit control role
·Experience of working with EMEA-wide and/or global clients and offices
·Proven track record of improving collections and processes
·NetSuite Experience would be beneficial
·Ability to work independently while with the team
·Ability to work in a fast-paced environment