The role of Customer Lettings Coordinator will include:
1. Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss
2. Turning around voids from notice to let and addressing hard to let or low demand voids
3. Accurate data recording and management in line with business requirements, processes and procedures
4. Risk management regarding safety of residents and staff ensuring correct verification for applicants
5. Dealing with legal compliance and financial loss for extended void periods
6. Providing high quality customer service to residents, customers, partners and internal staff
7. Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme
Skills and experiences:
8. Working to tight performance targets and deadlines
9. Ability to use your own initiative whilst also working as part of a team
10. Excellent communication skills, allowing you to negotiate, present and build positive relationships
11. Strong IT and database skills e.g. Outlook and Microsoft Office packages
12. Ability to plan, organise and prioritise workload effectively
13. Excellent accuracy levels with high attention to detail
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
14. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
15. A pension scheme with employer contributions from Sanctuary
16. Life Assurance
17. Employee Advice Service including counselling
18. Cycle to Work scheme
19. Voluntary health plans
20. Employee discounts
21. Wellbeing support and tools
22. Employee recognition scheme
23. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
24. £32,043 per annum (rising to £33,729 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)