Hybrid working: 2 days in the office per week
The Role
As a CRM Executive, you will play a hands-on role in the day-to-day execution of CRM campaigns. This includes picking up briefs, building new promotions and customer comms, monitoring delivery and first-level troubleshooting.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
* Campaign Execution & Management
o Build, configure, and test campaigns across CRM channels including email, push notifications, SMS, and rich inbox using Xtremepush.
o Build promos
o Ensure timely stakeholder sign-off before campaign scheduling and deployment.
o Schedule and execute campaigns in line with business objectives and target send times.
* Monitoring & Troubleshooting
o Proactively monitor live campaigns / promotions to ensure smooth delivery.
o Perform first-level troubleshooting in the event of issues or errors.
o Escalate unresolved issues to relevant internal or external technical teams as appropriate
* Quality Assurance
o Ensure communications and promotions are accurate, brand-compliant, and meet regulatory and legal standards.
o Maintain high attention to detail throughout all stages of the campaign / promotion lifecycle.
o Contribute to documentation and knowledge sharing to support team best practices.
Skills, Knowledge and Experience
* Experience in CRM, digital marketing, or similar roles, with some exposure to CRM platforms.
* Strong organisational and time management skills.
* Basic Excel/Google Sheets skills.
* Good attention to detail and ability to follow processes.
* Willingness to learn campaign tools and reporting platforms.
What can we offer?
* Company Performance bonus
* Hybrid working for all staff with flexible working opportunities
* Private Healthcare scheme + Employee Enhanced Assistance
* Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
* Subsidised gym membership
* Life Assurance (x3 salary)
* Contributory Pension Plan
* Daily snacks, quality coffee, soft drinks and regular socials
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