Join a reputable franchised dealership group in the Guildford area as a Service Advisor, a vital role within a well-established business recognised for industry awards and consistent growth across Surrey and Hampshire. Our Client is committed to delivering outstanding customer service and maintaining high standards of vehicle care, providing an excellent environment for experienced motor trade professionals to develop their careers. The Service Advisor will play a key role in ensuring customer satisfaction and smooth workshop operations.
Key benefits:
Up to £32,000 basic salary, depending on experience, with on-target earnings of approx. £7,000
Comprehensive professional training and personal development support
Access to an employee benefit platform offering high street discounts
Opportunity to progress to the position of Senior Service Advisor
Supportive team environment focused on customer satisfaction
Time off during the week if you work a Saturday morning (8am to 12pm)
Friendly working environment with stability and prospects for career advancementThe duties include:
Handling customer enquiries and queries efficiently and professionally
Qualifying service needs and diagnosing vehicle issues where applicable
Establishing clear understanding and agreement with customers regarding work to be completed
Accurately managing the service department loading system in line with workshop capacity
Managing the handover and administration of loan vehicles
Explaining vehicle repairs and services to customers, ensuring full understanding and obtaining authorisation
Adhering to manufacturer service requirements and standards
Maintaining accurate service records within relevant systems
Following safe working practices and business policies to ensure a secure environmentRequirements:
Full UK driving licence is essential
Proven experience as a Service Advisor in a franchised dealership or motor trade environment preferred
Strong communication skills, both verbal and written
Numeracy, literacy, and IT skills necessary for success in the role
Smart appearance and professional attitude
Ability to work efficiently under pressure while maintaining high standards
Knowledge of vehicle systems, basic vehicle design, and parts (desirable but not essential)
Role model qualities to support and mentor less experienced colleaguesThis is an excellent opportunity for a dedicated Service Advisor to join a leading dealership network. The role offers ongoing training, career development, and a positive working environment. If you are passionate about delivering top-quality customer service within the motor trade, we encourage you to apply for this Service Advisor position. Please contact Liam Buffenbarger at Perfect Placement for further information on this opportunity or other vacancies in your area