Job overview
We are looking to recruit a Payroll Administrator, who has a passion for helping us provide an excellent customer experience to our clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development. The candidate must have knowledge of the ESR system and NHS terms and conditions whilst working under pressure and adhering to strict deadlines.
This role is based at our head office in Darwen delivering payroll services to multiple NHS Clients.
You will be responsible for an allocated area but will work closely together with our friendly and supportive Payroll team.
As a large, leading shared service provider, this opportunity will allow you to opportunity to enhance your skills with opportunities throughout ELFS for progression.
Main duties of the job
It's fair to say this job is varied and will keep you on your toes. You will be responsible for providing payroll services to Clients so comprehensive knowledge of NHS Payroll and good organisational skills are key.
You will be expected to manage, plan and organise your own workload, work independently and use your initiative to resolve any complex problems arising and communicate solutions effectively, escalating issues to your Team Leader where deemed necessary.
You will also need to work to strict deadlines ensuring accuracy and attention to detail are at the forefront of all tasks undertaken, and input a range of pay affecting data into the National ESR Payroll system. Undertaking a range of calculations (PAYE, Ni, SMP, SSP etc).
You will also need to ensure correct calculations in line with statutory deductions and correct entries are made in ESR. and respond to payroll queries in a professional and timely manner.
We work collaboratively as a team, where you will help with the development and implementation of new initiatives within the service and ensure that all payroll services processes are carried out in accordance with current legislation and best practice.
Working for our organisation
ELFS Shared Services is the business division of Lancashire Teaching Hospitals NHS Foundation Trust. As a leading provider in NHS Payroll Services, we combine best practice of shared services solution design with our extensive knowledge and experience in delivering NHS Payroll Services at a cost-effective price. Our payroll services are successfully delivered providing over 100,000 payslips per month across 13 large NHS Trust/ICBs throughout the country in addition to weekly payrolls, ensuring employees are paid accurately and on time.
We work in partnership with our clients building a strong working relationship and in putting our customers at the heart of what we do.
Established in 2002, ELFS is a proven NHS owned Shared Service solution providing Financial and Payroll services to thirty-four NHS client organisations and one CIC’s throughout the country from its Head office in Darwen, Lancashire with a satellite unit based at St James House, Salford.
Our payroll department provides a comprehensive Payroll, Pensions, Expenses and Service desk to our clients. We are passionate about providing high quality services, staff development and growing our talent. We understand that quality and accuracy are paramount and encourage our staff on continued learning and development.
The post is based at our Head Office in Darwen, just off Junction 4 of the M65. We operate hybrid working giving you the flexibility to work from home as well as in the office.
Detailed job description and main responsibilities
1. Every day brings different but rewarding challenges in ensuring NHS staff are accurately and paid on time. Duties include:-
2. Making authorised payments to employees accurately and promptly in accordance with Client Organisation Standing Financial Instructions, policies
3. Ensure payments are in line with Statutory legislation, NHS terms and conditions of service or any locally agreed variations.
4. Accurately inputting a range of pay affecting data into the National ESR Payroll system. Undertaking a range of calculations (PAYE, Ni, SMP, SSP etc)
5. Working to strict deadlines ensuring accuracy and attention to detail are at the forefront of all tasks undertaken.
6. Undertaking checking procedures, identifying any discrepancies and undertaking corrective action in ESR.
7. Understanding of NHS Pension alongside any alternative pension schemes applying autoenrollment duties and ensuring correct banding and deductions are made.
8. Providing support to staff responding to queries in a timely manner, explaining information clearly in order to resolve query.
9. The job description and person specification are an outline to the tasks, responsibilities and outcomes required of the role.
10. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs to the department and the organisation.
Person specification
Qualifications and Educations
Essential criteria
11. GCSE in Maths and English or equivalent qualifications at Grades 9-4 (A*-C)
Desirable criteria
12. Minimum of 5 GCSEs including Maths & English at Grades 9-4 (A*-C) or equivalent qualifications.
Knowledge and Experience
Essential criteria
13. Working knowledge of computer Payroll input and spreadsheets
14. Experience of working within an office environment.
15. Aware of the concept and application of confidentiality
16. Knowledge of Microsoft Office Applications.
Desirable criteria
17. Administration background
18. Knowledge of Payroll Procedures.
19. Customer Service Experience.