Role: Service Demand Planning Associate
Location: Burgess Hill (Hybrid - 2 days per week in the office)
Hours: Full time, Monday - Friday
Pay: £15-£17 per hour PAYE (excluding holiday pay) / £19.89-£22.55 per hour UMB (including holiday pay)
Contract: 6-month contract (inside IR35)
An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.
This role is primarily a scheduling and coordination position, focused on the day-to-day planning of service resources and supporting operational delivery.
Please note: this is not a PMO or forecasting role. The position involves a hands‑on, administrative approach, requiring strong organisation, attention to detail, and accurate system updates.
Benefits:
* Hybrid working (2 days in the office, 3 from home)
* Weekly competitive pay
* Collaborative and supportive team culture
* Opportunity to contribute to key supply and demand processes within a market-leading organisation
The Requirements:
* A-level education or equivalent, with GCSEs (including English and Maths at grades A-C)
* Experience within a demand planning or scheduling role (desirable)
* Strong analytical and organisational skills, with high attention to detail
* Proven ability to manage multiple priorities in a fast‑paced environment
* Confident communicator with experience managing internal and external stakeholders
* Experience using CRM or ERP systems (e.g., SAP)
* Ability to work independently and collaboratively within a cross‑functional team
* Resilient, adaptable, and comfortable handling multiple enquiries
The Role:
* Day‑to‑day scheduling and coordination of service resources through active stakeholder communication
* Monitoring demand and supply activity using internal systems and digital tools
* Taking corrective action to resolve short‑term scheduling conflicts and capacity issues
* Updating systems accurately to maintain high data quality and operational visibility
* Supporting demand‑supply balance activity through coordination and administrative input
* Planning and coordinating out‑of‑hours service activity when required
* Ensuring customers and internal teams are kept informed of changes and updates
* Supporting inventory and logistics coordination through accurate system management
* Adhering to defined processes, working instructions, and governance requirements
* Assisting with continuous improvement by highlighting recurring issues or inefficiencies
If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, please apply to this Service Demand Planning Associate role below or call Chloe McCausland on 01273 063769 between 8:30am - 5:00pm.
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