Overview
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our KIA dealership in Rayleigh. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.
Video – This position includes a video testimonial: see what Ash, one of our Aftersales Advisors, has to say about the job. - https://youtu.be/YZZ5ddKnMjI
Responsibilities
* Updating customers on their vehicle and any potential work that needs to be done
* Ensuring all recorded information is accurate and stored correctly
* Booking vehicles into the workshop
* Achieving set performance targets by upselling products
* Ensuring adherence to all GDPR guidelines
Role details
This position is offered on a full-time permanent basis, with a 46.33 hour working week Monday – Friday and 1 in 3 Saturdays. Salary: £29,000 basic, with an OTE of £33,500, reporting to the Aftersales Manager.
Qualifications
* Excellent organisational and administrative skills
* A full UK driving licence
* Great attention to detail
* A background in customer service would be highly advantageous
* Experience using computer software systems
What we are looking for
No prior automotive experience is required. We welcome applications from those with a background in customer service or related fields and are interested in applicants starting their automotive career with us.
Benefits
* 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
* Fantastic discounts on MOTs, services and parts
* Life assurance benefit, at no cost to yourself
* Discounted gym membership
* Retailer discount portal with discounts from some of the UK’s biggest retailers
* £1,000 refer a friend scheme
* Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
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