Customer Team Leader
Location: 12‑14 Penrhiwceiber Road, Penrhiwceiber, Mountain Ash, CF45 3SP
Pay: £14.48 per hour
Contract: 20 hours per week + regular overtime, permanent, part‑time
Working pattern: A mix of opening, closing and mid‑day shifts, with flexibility across the week including at least two evening shifts and one weekend shift. Friday after 6pm, any shift on Saturday or Sunday are acceptable. Availability will be discussed at interview.
As a Customer Team Leader you will lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to the local community. Depending on your store you may work in the post office, bakery, support online services or home‑delivery drivers.
What you’ll do
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy and HR processes
* Champion Co‑op through community engagement and membership growth
What you’ll bring
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising or team management (experience not essential)
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rated, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help with life’s big moments
Diversity and Inclusion
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the way we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Additional Information
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take approximately 15‑20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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