Location
This role is regional, predominantly covering the South of our region in Yorkshire.
Work Type
Permanent. 37 hours per week, Monday – Friday.
Contract Delivery Network Specialist
Join the team at Yorkshire Water as a Contract Delivery Network Specialist and help provide the best service to our customers while protecting the environment.
Benefits
* Competitive salary, depending on experience £43,239 to £54,049.
* A company car or cash allowance through our Business Needs User status.
* Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year).
* Attractive pension scheme (up to 12% company contribution).
* Development opportunities in line with the Contract Delivery Network Specialist progression plan.
* 25 days annual leave plus bank holidays – plus an extra two wellness days.
* Life assurance cover of 4 times pensionable salary.
* Health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
* Retail savings scheme.
* Online GP service, cycle to work scheme, gym membership discounts and many more.
Key Responsibilities
* Deliver outstanding customer service and support service partners in CSO inspections and operations, ensuring individual actions contribute to wider team and business objectives.
* Provide technical support and guidance to service partners carrying out CSO inspections and operational activity, promoting safe, compliant and first‑time‑fix delivery.
* Lead on health, safety and risk management, including reviewing and creating RAMS, issuing confined space permits and ensuring all issues are reported and managed via Safeguard.
* Coach, train and support colleagues and service partners, ensuring consistent standards, safe working practices and high‑quality inspections are achieved and evidenced.
* Support incident response for pollution and flooding events, providing technical input, documentation and assurance to manage incidents effectively and prevent repeats.
* Investigate, review and resolve operational incidents and service partner issues, driving a zero‑repeat culture and validating technical and financial follow‑on work.
* Work closely with Asset Management and internal stakeholders to secure appropriate funding routes, manage capital triggers and ensure asset failures are resolved effectively.
* Drive continuous improvement and productivity, improving ways of working, using technology, cost‑effective solutions and consistent application of processes to protect customers and the environment.
Skills & Qualifications
* Strong experience in health and safety management, including the use of formal systems, processes and safe working practices.
* Ability to work effectively in a fast‑paced operational environment, managing day‑to‑day workloads, prioritising tasks quickly and intervening to mitigate risk.
* Good understanding of sewerage systems and operational performance issues, ideally gained within the water, wastewater or wider utilities sector.
* Strong customer focus, with experience in customer‑facing roles and the confidence to communicate clearly with customers and stakeholders face‑to‑face.
* Proven ability to influence decisions and build effective working relationships, both internally and externally, supported by accurate evidence capture and feedback.
* IT‑literate and operationally competent, with experience using relevant systems, appropriate accreditation for high‑pressure jetting equipment and a full UK driving licence.
Additional Beneficial Experience
* Ability to drive a learning and sharing culture across teams.
* Experience of driving sustainable performance against challenging business targets.
* Previous experience in a commercially orientated and/or regulated environment.
* Experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job‑share options (when possible) to help you balance work and home life.
Pre‑employment checks will include a Basic Disclosure Check, carried out through a Third‑Party Company. Depending on the role, a Counter‑Terrorist or Security Check clearance may also be required.
All roles are subject to a medical questionnaire, and further medicals may be required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience comfortable and straightforward.
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserves the right to close this position before the published closing date, should the need arise. We therefore advise you to complete and submit your application as soon as possible.
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