Cafe General Manager
Job Type: Full-time (45 hours per week) - will include weekends
Houghton Regis – Based
Negotiable up to £40,000
We are a small Family-Owned catering business operating both a Café and a Café Bistro alongside our small fleet of coffee vans and food trucks. Additionally, this innovative and agile business has successfully expanded into both corporate catering and events alongside our successful contract catering at Luton Town Football Club. The business is based in Houghton Regis where we were recently crowned the “Best Local Business” in this year’s Pride of Houghton Awards. We are professional, agile and innovative.
Due to the ongoing success and growth of the business, we are looking to recruit a suitably experienced, driven and committed General Manager to assist in both the operations and development of the business as a whole but with a particular focus on the Café/Bistro operations where we are seeing double digit growth in sales.
Key Responsibilities:
Oversee daily operations of the cafés - it’s all about consistent delivery, including food preparation, customer service, and above all leadership.
Customer experience is central to what we do. Delivery of both the “WOW” factor and the consistency required to build both loyalty and reputation.
Lead, develop and most of all inspire the team to deliver the best customer experience in town.
Ensure consistent delivery of all aspects of the food and drink menu in terms of speed, quality and safety.
Constantly monitor, improve and most of all deliver a solid operations platform.
Create, develop and deliver in conjunction with the team menus and events that consistently inspire and delight our customers.
Deliver the required financial targets.
The Candidate:
Previous experience in a similar role, preferably (but not exclusively) in a hospitality setting.
Customer led and truly understands that customer experience is the heart of the business.
Development of the team is key. Has a true understanding that people make the business.
Strong leadership skills with the ability to effectively manage a team to deliver consistently.
Drive, initiative, innovation, commitment and resilience are key personal attributes.
Delivery of operational processes from rotas to stock to Health and Safety.
Ability to multitask, work at pace, and solve problems whilst understanding that deadlines are critical.
Be able to always communicate at all levels effectively.
Business development experience that is innovative and delivers tangible results.
Take ownership of the success and the failures and then act accordingly.
The restaurant will be open 7 days a week and potentially some evening events. This role will require weekend and evening availability.
Benefits:
Company pension
Employee discount
Free parking
Health & wellbeing programme
We are not just offering a job, it’s a chance to help create a sustainable business where you get to grow yourself, your team and the business. With this growth will come the opportunity to grow your earnings. What we are really looking for is someone to show a real “ownership” mentality that will ensure the business is always successful through passion, innovation and genuine care for people