Overview
Shop Supervisor – 14 The Precinct, Market Place, Market Place, Mildenhall IP28 7EF
Hours: 7.5 hours per week inc weekends on rota. Salary: £12.36 per hour.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year, in our hospices, in people\'s homes and in the community. We are here to ensure that everyone approaching the end of life or living with grief can access the support they need.
We have a presence on high streets across the country with a range of shops including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you\'ll help inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also contribute to drive up the income that funds our care and support services.
We value our people and strive to make you feel valued and included as part of a team. In retail most work every weekend; managers mainly work 1 in 2. We don\'t expect our teams to work past 5.15 in most shops. The earliest start is 8.45am. We have Christmas Eve, Christmas Day, Boxing Day and New Year\'s Day off.
Our Mildenhall charity shop stocks a large range of ladies, men\'s and children\'s clothing and accessories alongside bric-a-brac, entertainment goods and a range of new goods such as cards and homeware.
Do you have retail experience with excellent customer service skills? If so, come assist and support our Shop Manager to run our Mildenhall shop and contribute to the work we do across Sue Ryder.
Responsibilities
* As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
* Help to lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Help to recruit, train and retain a volunteer team, who\'ll look to you and the shop manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your team\'s health and safety is a priority.
* Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail/leisure/hospitality background
* KPI and target experience
* Charity retail
* Health & Safety knowledge
* Team Player
* Key holder/opening/closing
* Merchandising/Stock rotation
Benefits
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
* and lots more. Please visit our careers website for the full list.
Application and selection
Closing date: 16th February
Interview date: 26th February (in Bury St Edmunds shop)
If you want more than just a job, we want you. Join the team and be there when it matters.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Equity, Diversity and Inclusion
Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we\'re proud to support the Offer an Interview scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org. Once in post you\'ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion. Join us in creating a culture where everyone feels respected, valued, and able to thrive.
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