Job overview
An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust.
With a brand new Endoscopy Unit opened at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.
Based at Friarage Hospital in Northallerton, you will play a pivotal role at the start of our patients journey. Working closely with our Endoscopists and nursing staff to deliver an outstanding patient experience we are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.
Youll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs and youll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.
Main duties of the job
The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.
The Endoscopy Booking Clerk will book patient referrals in accordance with the Trusts Patient Elective Care Access Policy within the administrative and clerical function of the Endoscopy Service in relation to Endoscopy specific procedures and also general Gastroenterology Clinics. Ensuring all patients referred into the service are allocated to an appropriate operating list, that subsequent appointments and appropriate supporting functions ( interpreters) are booked correctly and in accordance with the clinical triage criteria applied to each referral.
Helping to co-ordinate the urgent response to referrals into the service for suspected cancer patients. Rescheduling patients as necessary either due to changes in their clinical need or changing demands of the Endoscopy Service and escalating patient queries to clinical teams as required in order to provide suitable timely information to patients in relation to their scheduled procedures.
This post will close once sufficient applications have been received.
Working for our organisation
South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person specification
Experience
Essential criteria
1. Confident user of Microsoft Office suite of products.
2. Experience working in a customer facing environment and the ability to deal with challenging situations.
3. Administrative experienced in a fast-paced environment.
Desirable criteria
4. Previous experience in a healthcare setting.
5. Knowledge of key national waiting times and targets.
6. Experience working in a patient facing environment and the ability to deal with challenging situations.
Knowledge & Skills
Essential criteria
7. Excellent written and verbal communication skills combined with an effective and courteous telephone manner.
8. Ability to communicate effectively across all levels including (but not exclusive to) Senior Clinicians, Administration teams, members of the public.
9. Proven record of working knowledge of administrative practice.
10. Ability to prioritise, organise and be flexible. Able to accommodate ad-hoc demands as well as existing workload.
11. Attention to detail.
12. Knowledge of basic Microsoft Office Programs.
Qualifications & Training
Essential criteria
13. NVQ level 3 or equivalent working level experience
14. AMSPAR Level 3 or equivalent working level experience.
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - (.
Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.
Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - ( and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - (
Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.