The pace is fast, our standards are high and we're proud of it! It can get really busy in our stores, therefore you need to be able to manage lots of customers, busy tills and juggling multiple tasks. But don't worry, you'll have lots of fun along the way and you'll understand why you need to be a little bit mad to work here!
Responsibilities:
1. Provide excellent customer service at all times to help each customer celebrate their life's moments.
2. Process all sales politely, efficiently and accurately whilst upselling on till products.
3. Price and merchandise stock and products correctly.
4. Work with the team unloading and unpacking deliveries.
5. Assist with stock takes, which may include working outside the store's normal opening hours.
Retail experience is not a necessity when beginning your Card Factory story. We look for personality and a passion for customer service above all else! We want to support a work/life balance, therefore don't worry if you're not available all hours of the day - just tell us via the application form when you are available to work!
The Ideal Candidate:
Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we're proud of it! We work very hard to meet the needs of our loyal customers. We understand work-life balance and can offer flexible arrangements to suit both you and the business in certain areas. The role requires someone who likes to be busy, can multitask and embraces change. Above all, you'll be customer focused and will bring your best to the team!
Benefits:
1. Pension.
2. 15% Card Factory colleague discount in-store and online.
3. Save As You Earn scheme.
4. Financial Wellbeing Support including Financial Education Tools and Salary Advance.
5. Seasonal incentive schemes.
6. Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together.
7. Discounted gym membership, mobile phone contracts, and car leasing.
8. Discounts across hundreds of UK retailers.
9. Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing.
10. Enhanced Maternity, Paternity, and Adoption leave.
Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
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