Account Manager
Office based, Tiptree, Essex
With over 40 years experience, Argent FM is a facilities and property maintenance company providing a whole spectrum of services including electrical works, HVAC, Commercial Gas, plumbing, carpentry, water hygiene, painting and decorating, plastering, and many, many more.
Responsible for a designated list of clients for the Commercial arm of the business, the Account Manager serves as the main point of contact for all client inquiries regarding the accounts they manage.
Overseeing new and existing client accounts, you will manage all processes for client works including logging jobs, scheduling works, liaising with Engineers and keeping clients up-to-date of all progress. By forging robust and long-standing client relationships, you will help improve client satisfaction which in turn will organically result in increasing revenue.
Interacting with clients regularly to provide updates on progress of works, you will help retain clients using your excellent client service skills and, over time, your comprehensive knowledge of the companys services and processes.
Main duties and responsibilities include:
1. Regularly communicating with clients clearly and addressing their concerns and resolving any conflicts that arise;
2. ...