Montcalm Collection
At Montcalm Collection, we believe that timeless style
and genuine hospitality are more than just values; they’re a way of life. Our
people are the heart of our hotels: passionate individuals working together as
a team, united by an unwavering commitment to providing first-class personal
service. Our collection spans some of London’s most storied
buildings, from elegant Georgian townhouses and an 18th-century brewery to a
historic head office and a contemporary architectural landmark. Each hotel has
its own unique story, and within everyone, our team creates unforgettable
experiences for our guests.
While our walls speak of history, it’s our people,
their ambition and their creativity that shapes our future.
Join us, and become part of a culture that celebrates
individuality, nurtures potential, and upholds the very highest standards of
the art of hospitality.]
Overview
The Groups & Events Junior Meeting Planner
is an integral role at Montcalm Collection. The role is to take the
responsibility for converting business reactively by personal and consistent
sales service, resulting in the achievement of hotel profit plan that maximizes
revenue by driving the sale of conference and events facility spaces and Guest
rooms. Coach, mentor and lead your team in a clear direction, sharing your
experience and focus on their roles and responsibilities set to achieve the
business plan and associated targets and metrics.
Key Responsibilities
·Maximise all Conference & Events revenue
opportunities by reactively selling the venue to new and existing clients.
·Achieve sales targets and expand the business
·Adhere to Montcalm Collection standards and
uphold and exemplify Montcalm Hotel Service of Excellence
·Handle reactive residential groups, events,
F&B and conference enquiries in accordance with brand standards.
·Understand the competitive marketplace and
implement approaches to ensure the hotel stays competitive in the local market.
·To uphold accurate and regular tracking of
enquiries to convert every business opportunity, trend identification and
trimming of department model to drive greater efficiencies, smarter working
practices and effective resource allocation.
·Support team to ensure all event documents and
paperwork are accurate and in place, including event running order, delivery
schedules, staff briefing sheets, etc.
·Calling potential clients, arranging show
rounds and fam trips to convert enquiries to sales.
·Be present to meet and greet customers as
appropriate.
·Work closely with the G&E Senior Meeting
Planner, DOS and BDM for Groups and Events and take specific sales actions to
convert all potential business.
·Maintain confidentiality of guest and associates'
information and pertinent hotel data.
·Manage own sales appointments and follow up
professionally.
·Collecting own data and providing accurate
management reports to share with the management.
·Promoting a good image of the hotel and the
group
·Maintain positive guest relations at all times.
·Have full product knowledge of the facilities
offered.
·Work effectively to build relationships with
colleagues in the hotel.
·Take a lead in controlling and tracking
Event-related Enquiries (Reactive) and RFPs, with support of the Reactive Team
to distribute equally and efficiently to pitch opportunities.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
Skills & Qualifications
·To be sales-minded with the desire to achieve
excellent results by converting Groups, Meetings and Events business into
definite and repeat bookings.
·To be proactive and able to identify new
clients.
·To actively seize sales opportunities and be
able to quantify.
·To have a personal impact, taking
responsibility and using initiative to resolve situations.
·To approach tasks orderly, with tenacity and
determination, completing work to the required standard within the deadlines
agreed.
·To be motivated, committed and enthusiastic,
seizing opportunities to learn new skills or knowledge to improve personal
performance.
·To maintain high levels of professionalism in
dealings with customers.
·To be flexible, responding quickly and
positively to changing requirements from clients or management.
·To be able to work different hours or days
depending on groups and events operational requirements.
·To maintain team focus by showing co-operation
and support to colleagues to achieve the departmental and hotel goals.
·Proficient with Opera Express, Opera Sales
& Catering.
·Proficient in Microsoft Office Suite: Excel,
Word, PowerPoint, and Outlook.
·At least 2 years of experience in hotel-based
similar roles such as Events, Group, and Guest facing Services is preferred.
Working Condition
·The role is based in the company’s London
office.
·Normal working hours are Monday to Friday, 9 am
– 5.30 pm, during live events and build-up hours may vary.
· Out-of-hours work at events may be required.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.