Job Title
Programme Facilitator
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Programme Facilitator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
The stages of the recruitment process are:
1. First stage interview with the Head of Learning (virtual)
2. Second Stage interview with the Global Executive Director, Dorchester Collection Academy and Talent Attraction and Employer Branding Manager at our London corporate office (in-person)
3. Training Presentation to the Dorchester Collection Academy team (in-person)
What you\'ll get
As a Programme Facilitator at Dorchester Collection Academy here are just some of the great benefits you will receive:
* Complimentary stays with breakfast included in all Dorchester Collection hotels
* 50% off at bars and restaurants within all of our Dorchester Collection hotels
* World class development opportunities
* Social events throughout the year, including summer and winter parties
* Workday Lunches in the form of a prepaid contactless card
* Season ticket loan and cycle to work scheme
* Exclusive access to a discount platform featuring 1000s of retailers
What you\'ll do
You’ll love what you do and take pride in delighting our clients and our people:
* You will be responsible to assess, create and deliver unique training content bringing to life Dorchester Collection’s vision and values to ensure our clients receive nothing but the best experience.
* You’ll also develop, prepare and coordinate all training plans, e.g. calendars, materials, workbooks, learning notes.
* Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Programme Facilitator, you’ll have the opportunity to bring these to life and continue to create our legacy.
* You will also drive and monitor the implementation and maintenance of the learning programmes and processes across our collection of hotels to ensure all employees and within our clients businesses so that they receive the relevant training and development in line with all agreed standards.
* One of your main responsibilities will be to support the exciting implementation of our new LMS across the hotels.
The items shared are the essence of a day in the life of a Programme Facilitator. We will provide specifics on how we care for our hotel teams during onboarding.
The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge. You are able to work from home on Mondays when the business allows. The role requires extensive domestic and international travel.
What you\'ll bring
* Demonstrated talent for public speaking and training delivery to audiences ranging from 2 to over 50 people.
* Exceptional communication skills with a strong customer service ethic, ensuring the ultimate experience to our clients.
* Proficient in written and spoken English, the primary language used in our hotels, with the ability to communicate comfortably. Knowledge of Italian is a valuable addition.
* Willingness and ability to travel independently, with travel requirements ranging from 50% to 70% per month.
* You have a strong background in hospitality or experience in Learning & Development, preferably within the luxury sector.
* You have operational experience, ideally in the Food & Beverage industry.
* You possess technical expertise in developing and writing training materials.
* A coaching certification would be a significant advantage.
Job Location
United Kingdom
Location
3rd Floor, 1 Knightsbridge SW1X 7LX London
Who we are
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
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