Overview
Join our dynamic healthcare team as a PCN Care Coordinator, where you will play a vital role in supporting patient care and ensuring smooth clinic operations. This energetic position offers the opportunity to work closely with healthcare professionals, patients, and administrative staff to facilitate effective communication, coordinate care plans, and enhance patient experiences. If you thrive in a fast-paced environment and are passionate about making a positive impact on patient health, this role is perfect for you
Harrow Collaborative Primary care Network (PCN) is a network of 9 practices within Harrow, working together, and with other health and care providers, to deliver a wide range of services to the local population. PCNs were designed to support general practices in the face of growing pressures, to bring general practices together with other primary care and community services, and to improve primary care through the introduction of additional services and an expanded multidisciplinary workforce.
Duties
* Serve as the primary point of contact for patients, providers, and external partners within the Primary Care Network (PCN).
* Coordinate patient appointments, follow-ups, and referrals to ensure timely access to care.
* Manage medical documentation, including updating patient records accurately and efficiently.
* Provide administrative support such as scheduling, data entry, and processing medical forms.
* Assist with patient inquiries by providing clear information about services, procedures, and next steps.
* Collaborate with healthcare teams to facilitate communication regarding patient care plans and treatment progress.
* Maintain confidentiality and adhere to all privacy regulations while handling sensitive medical information.
* Educate and direct patients towards self-care as per the guideline.
* Teamwork across the PCN:Share information and act as a key contact between different healthcare professionals. Help organise and run team meetings across the network.
* Using EMIS (clinical IT system): Build and maintain reports and tools within EMIS to track appointments, patient data, and performance targets.
* Referrals and clinic support: Handle referrals to clinics (e.g. for asthma, kidney disease, or childrens services) and provide technical support during specialist clinics when needed.
* Enhanced and Care Home Services: Support the monitoring and reporting of additional NHS services delivered by the PCN, making sure activity is recorded accurately and cost-effectively.
* Policies and standards: Stay up to date with local and national service requirements, and make sure the PCNs work aligns with NHS standards.
Skills
* Proven experience working in a medical office or healthcare setting with excellent organizational skills.
* Strong knowledge of medical terminology to accurately interpret and communicate clinical information.
* Demonstrated ability to provide efficient medical administrative support in busy environments.
* Office experience that includes managing schedules, filing systems, and data entry tasks.
* Familiarity with dental office procedures is a plus, especially in coordinating dental care services.
* Exceptional communication skills to effectively liaise between patients, providers, and team members.
* Ability to multitask efficiently while maintaining attention to detail under pressure. This role offers an engaging opportunity to contribute meaningfully to patient health outcomes while working within a supportive team environment. We value proactive individuals who are eager to learn and grow in their healthcare careers
Job Type: Part-time
Pay: Up to £30,925.64 per year
Expected hours: 30 per week
Work Location: In person