Network Field Service Engineer
We are seeking a Network Field Service Engineer to join our on-site team delivering a Managed Service to one of our main clients sitein Preston. This is an operational, site-based role ensuring contractual SLAs are met, device failures are resolved promptly, and customer satisfaction is consistently achieved.
Key Responsibilities
Physical installation of switches and network equipment
Configuration of switching infrastructure and Juniper Wireless Access Points
Troubleshooting and resolving wired network issues (with support from the wider team)
Maintaining network availability through routine documentation and maintenance practices
Replacing faulty hardware components (switches, access points, peripherals) when required
Providing professional updates to customers on incidents, problems, and changes via phone and email
Maintaining ITSM systems with high-quality work notes
Participating in an on-call rota to provide onsite support for P1 and P2 incidents, including hardware replacement where necessary
Engaging with third-party vendors to progress support calls and technical advice
Ensuring excellent standards of customer care at all times
Knowledge, Skills & Attributes
Essential:
Knowledge of Juniper switching and wireless
Knowledge of best practice LAN cabling
Self-starter with the ability to work independently
Strong communication skills, able to explain technical issues clearly to different audiences
Team player, flexible, resilient, and professional
Customer-facing IT support experience in a fast-paced environment
Evidence of working effectively in a team
Desirable:
Hands-on Juniper experience
Network security knowledge
Experience in network cabling installation and site surveying
What We Offer
Enhanced holiday allowance 25 days annual leave plus bank holidays.
Holiday Purchase Scheme option to buy up to 10 additional days each year.
Enhanced Employer Pension Contributions 5% employer contribution.
Private Medical Cover with BUPA.
EV Salary Sacrifice Scheme.
Enhanced Family-Friendly Policies.
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