Job Title: Team Leader – Property Management
Location:Chandlers Ford
Brand: Leaders
Salary: £35,000 plus a further £2,000 in commission
Hours: Monday - Friday 9am-5.30pm
About Leaders:
Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market
Job Summary and key responsibilities:
At LRG we are not just managing properties, we are building long-term relationships based on Passion, Bravery, Integrity, and Respect, these being our core operational values. Our team is driven to deliver outstanding service to both landlords and tenants, and we’re looking for someone who shares these values to join us as a Team Leader, within our Southampton Property Management Centre .
Reporting to the Head of Centre, Leaders are seeking a Team Leader of Property Manager to join our dedicated and dynamic team based in Chandlers Ford. To be successful within this position, you will be a current Senior PM looking to step up, or a current Team Leader in property management or lettings, with experience in leading a team. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the centres portfolios.
Key Responsibilities:
Passion
* Lead engaging and purposeful morning meetings that energise the team and align everyone with daily objectives.
* Identify opportunities to enhance the level of service for both internal and external customers, taking ownership of improvements that contribute to a better experience for all.
* Actively support training and development opportunities to build a passionate, knowledgeable team.
Bravery
* Provide confident guidance and support with the implementation of new legislation, helping the team navigate change with clarity and assurance.
* Investigate customer complaints with courage and objectivity, proposing and delivering appropriate, thoughtful resolutions.
* Collaborate on group projects and strategic initiatives with the Regional Property Management Director, embracing innovation and change to drive positive outcomes.
* Challenge underperformance through honest, constructive conversations, always with the goal of improvement and support.
Respect
* Offer consistent mentoring and coaching to team members, respecting individual growth journeys and empowering professional development.
* Ensure open communication around workloads and staff morale, encouraging a culture where everyone feels heard and supported.
* Conduct interviews in a fair and inclusive manner, respecting the strengths and potential of each candidate.
* Proactively ensure departmental coverage during vacancies, holidays and days off, valuing the well-being and balance of the entire team.
Integrity
* Monitor key processes (e.g., Gas Daily, overdue workflows, properties checking out), ensuring they are followed correctly and ethically, with follow-up conversations where necessary.
* Support audits of property management departments, promoting transparency and high standards across the board.
* Uphold and share property management best practices consistently, ensuring compliance and service excellence.
* Enforce strategic objectives honestly and consistently, aligning team actions with the company’s wider mission and values.
What are we looking for:
* Minimum 3+ years in a property management role
* Proven ability to independently manage multiple landlords and high-value portfolios
* Excellent communicator with a confident, empathetic, and respectful approach
* Deep knowledge of lettings legislation and compliance including HMO’s
* Organised, self-motivated, and calm under pressure
* ARLA/PropertyMark qualification preferred
* A natural problem-solver who brings bravery and initiative to every challenge
* Committed to acting with integrity in every aspect of the role
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and additional incentives
* Quarterly and yearly awards including trips abroad
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service
* Excellent Parental leave and newly introduced Fertility policy
* Staff discounts
* A company culture built on respect, mutual support, and shared success
* Ongoing training and professional development opportunities
* Autonomy and trust to take real ownership of your portfolio
* The opportunity to be part of a forward-thinking team passionate about raising standards in property management
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
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