* East Suffolk Services Limited - Lowestoft Depot, Suffolk NR32 2EF
* £28,598 - £31,022 per annum plus a 20% shift allowance
* Shift Pattern (6 on, 4 off)
* Full Time
Be part of a dynamic team that makes a difference
At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.
We are a new, growing organisation, full of energy, ambition, and purpose. As part of our team, you will play an important role in helping us shape high-quality, efficient services that people rely on every single day.
This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.
We currently have an opportunity to join our Community Services team as a Central Controller.
Your role
Operating from a dedicated Control Centre, you will be responsible for proactive and reactive monitoring of CCTV, handling out-of-hours emergency calls, and operating airwave and town link radio systems, 24/7.
This service plays a crucial part in promoting community safety, preventing and detecting crime, and supporting emergency response partners. You will work in partnership with the Police and other external agencies, reviewing footage, compiling detailed reports and, where needed, providing evidence for investigations or legal proceedings.
A key part of your role will be delivering East Suffolk Council's out-of-hours call handling service. This involves taking incoming calls from members of the public outside of normal working hours and managing a wide range of urgent situations, from homelessness and anti-social behaviour to emergency housing repairs and environmental health concerns. You will also help support internal operations by updating logs, maintaining records, and flagging faults with CCTV or communications equipment when needed.
What you will need
The role can be stimulating, demanding and requires a professional and calm approach to situations that can vary greatly.
You will ideally have experience of CCTV operations, partnership working and problem solving when working within a dedicated CCTV Control Room using analogue, digital and wireless cameras.
It is imperative that you can multi-task, be comfortable working under pressure, have an eye for detail, be results focus and display excellent communication and written skills. You will need to update data-based spreadsheets to ensure records are kept up to date, in accordance with service requirements and GDPR.
This is a shift-based role (6 on, 4 off), including days, evenings, nights and weekends. Flexibility is essential. The role includes shift allowance on top of the base salary.
If you think you have what it takes to be successful in this role, even if you do not meet all the essential requirements, please apply. We would appreciate the opportunity to consider your application.
CCTV SIA licence along with a full driving licence is essential for this role. The post is subject to an enhanced DBS and a Police vetting check.
Do you have the skills, experience, or potential to succeed in this role? If so, we would love to hear from you.
Thinking of joining us? Here's why you should
At East Suffolk Services, we truly value our employees. We understand that the backbone of any company's success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That's why we are committed to making East Suffolk Services a great place to work.
We value our staff
In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:
* A top-tier health and wellbeing package through Canada Life, one of the UK's leading providers - including online access to UK-based GPs and dentists, plus life insurance.
* A competitive, matched pension scheme through Royal London.
* Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
* Learning and development opportunities tailored to your role and personal goals.
* Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
* A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.
For more information
For an informal discussion regarding this post, please contact Steve Baker by emailing: steve.baker@eastsuffolkservices.co.uk
Closing date: 11.30 pm, 7 September 2025.
Interview date: week commencing, 22 September 2025.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (docx)
Step 2 - Complete the Supporting Statement template (docx). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we're unable to accept applications submitted in other formats.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site (URL).
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