Governance and Controls Administrator - Zurich Corporate Risk
Job ID: 124096
Working hours: This role is available on a part-time, job-share, or full-time basis.
Location: Swindon/hybrid – You will be required to work from our Swindon office 1-2 times per week.
Closing date for applications: 29th August 2025
The opportunity:
Due to growth within Zurich Corporate Risk (ZCR), we are hiring an administrator in our Operation’s Department on a permanent basis. Your responsibilities will include completing key reconciliations across our Group Life, Group Income Protection, and Group Critical Illness policies, as well as financial reporting involving communication with third-party suppliers, auditors, and other business areas.
We support flexible working arrangements, including part-time, flexible hours, job sharing, remote work, or compressed hours. Please discuss your needs at the interview stage.
What will you be doing?
* Assisting with monthly review and processing of ZCR’s five reconciliations, highlighting anomalies and issues.
* Identifying root causes and working on developments to correct and prevent recurring issues.
* Completing quarterly financial reporting for reinsurers.
* Supporting ZCR from a billing and finance perspective to deliver excellent customer service.
* Maintaining and developing controls to ensure compliance.
* Completing audit requirements including premium, commission, and claims in a timely manner.
* Supporting projects, UAT testing, and implementation.
* Advocating Consumer Duty, identifying and preventing customer harm, and delivering good outcomes.
* Understanding and supporting governance frameworks.
* Supporting process improvement initiatives.
* Sharing knowledge with teams and stakeholders.
What are we looking for?
* Financial and accounting knowledge (preferred).
* Proficiency in Excel and Microsoft packages.
* Strong attention to detail and root cause analysis skills.
* Ability to handle varying workloads and pressures.
* Confident communication skills, especially on the phone.
* Customer-focused mindset and continuous improvement drive.
* Excellent verbal and written communication skills.
* Good judgment and decision-making skills.
* Team-oriented attitude.
* Ability to build and maintain relationships at all levels.
We welcome all candidates and are committed to providing reasonable adjustments during the application process.
What will you get in return?
We offer a flexible range of benefits, including a 12% pension scheme, annual bonus, private medical insurance, and holiday options, among others. Zurich aims to be a responsible and impactful business, creating a brighter future for our customers, employees, and the planet.
Join over 55,000 employees worldwide in a company committed to diversity, inclusion, wellbeing, and community involvement, including our Zurich Community Trust, which has donated over £90 million to UK causes.
Our Culture:
We foster a supportive, diverse, and inclusive environment, valuing each individual’s contribution and well-being. We also promote volunteering and community engagement, underpinning our commitment to social responsibility.
If you’re looking for a dynamic environment where you can contribute and grow, Zurich could be the right place for you. Be part of something great.
The financials
* 12% pension scheme
* Annual bonus
* Income Protection
* Life cover (4x salary)
Time away
* 25 days holiday plus bank holidays
* Option to swap holidays for culturally or religiously significant days
* Additional holiday purchase or sale options
* Paid volunteering days
* Up to 16 weeks' full pay for parental leave
Your health
* Private medical insurance
* Virtual GP
* Discounted gym memberships
* Free flu jabs
* Wellbeing support
Making a difference
* Commitment to sustainability and social responsibility, including signing the ‘UN Business Ambition for 1.5˚C’ pledge
* Significant charitable contributions through Zurich Community Trust
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