Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £30,000 dependent on experience.
Customer Service and Operations Executive duties:
Respond to customer enquiries via phone, email and post
Manage bookings using the internal reservation system
Coordinate supplier payments and support reporting
Handle outgoing sales calls when appropriate
Provide general administrative and office support
Customer Service and Operations Executive skills required:
Excellent written and verbal communication skills
Strong organisational skills with high attention to detail
Proficient in Microsoft Office and Excel
Able to promote and sell holidays
Ability to multi-task and work well under pressure
Travel industry experience preferred but not essential
Additional information:
Salary up to £30,000
25 days annual leave + bank holidays
Pension scheme
Exclusive holiday discounts for you, friends and family