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Customer services assistant

Birmingham (West Midlands)
Public Sector Resourcing CWS Careers
Customer service assistant
Posted: 20h ago
Offer description

On behalf of Network Rail, we are looking for X5 Customer Service Assistants for a 6 month contract. This is a full time onsite role (Birmingham New Street Station).

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Job Purpose:

To provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.

As a Customer Service Assistant, your main responsibilities will be to:

* Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC's and customers travelling throughout the station.
* Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
* Respond to and record emergencies and incidents involving the general public and industry...

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