ThePlaceToBe are excited to be partnering with a growing retail brand who are continuing to invest heavily into their ecommerce and digital growth strategy. As part of their next phase of growth, they’re now looking for a commercially driven Senior Ecommerce Manager to lead online trading performance and customer experience across their DTC channels.
About the role…
This is a senior, hands‑on ecommerce position with responsibility for driving online revenue, improving conversion and overseeing the wider digital customer journey across web, app and CRM channels.
What you’ll be doing day to day…
* Leading ecommerce trading activity across the website and app, focusing on performance, UX, merchandising and conversion
* Managing the delivery of the digital trading calendar, including launches, campaigns and promotional activity
* Using analytics, CRO and testing strategies to identify opportunities for growth and optimisation
* Overseeing CRM and lifecycle activity, including customer journeys, retention campaigns and automated email flows
* Working cross‑functionally with marketing, creative and development teams to continuously improve the customer experience
About you…
This role would suit someone who combines strong commercial awareness with a genuine passion for ecommerce, customer experience and digital growth. You’ll be highly ecommerce‑focused, data‑driven and confident balancing trading performance with premium brand presentation.
What we’re looking for…
* Strong ecommerce experience within a retail or consumer‑focused brand
* Experience managing onsite trading, merchandising and digital performance
* Good understanding of CRM, lifecycle marketing and customer retention
* Knowledge of CRO, analytics and ecommerce reporting tools
* A collaborative and proactive approach with experience working across multiple digital teams
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