Would you like to work for an award-winning IT Support and Managed Services provider, known for delivering world-class service with a personal touch? As a Microsoft Solutions Partner, this organisation specialises in Cloud Services, Managed IT Support, Cyber Security and Software Development. This is an excellent opportunity for an experienced 3rd Line IT Microsoft Support Engineer to join a skilled technical team in a fast-paced, client-focused environment. You will play a key role in delivering and supporting Microsoft cloud, server, and desktop solutions, contributing to technical projects and providing high-level support to a wide range of clients. The role is based in the UK Midlands and involves travel to client sites across the UK, primarily within the Midlands. What we need from you: At least 2 years experience working in a Technical Support role within an MSP environment Minimum education level of A-Level or equivalent At least one professional certification, such as Microsoft 365 or Azure Administrator (e.g. MS-102, AZ-104 or similar) Experience working with third-party service providers or vendors (e.g. internet service providers or software vendors) Experience leading the delivery of IT projects, preferably within a managed service provider environment Strong experience installing, configuring, and troubleshooting Microsoft desktop operating systems Professional and customer-focused, with experience working in complex multi-site IT environments using RMM and ticketing tools Full UK driving licence You must be able to confidently perform the following tasks: Install, configure, and troubleshoot Microsoft desktop operating systems Perform tenant configuration and manage users, shares, and devices within Microsoft 365, including Exchange Online, SharePoint, and Endpoint Configure and support Microsoft Azure servers and virtual infrastructure Install and support antivirus solutions, preferably Webroot or Microsoft Defender Install and support backup solutions, preferably Datto or Azure Backup Install, configure, and troubleshoot Windows Server operating systems Support and troubleshoot hypervisors, e.g. Microsoft Hyper-V, with an understanding of virtualisation concepts Perform basic firewall setup and troubleshoot firewall rules and policies Understand zero trust and least-privilege security principles Salary: £35,000.00-£45,000.00 per year, depending on experience and qualifications. Hours: Working full time, 37.5 hours per week. Core operational hours are 8am 6pm. With some out of hours working on a rota. Benefits: Holiday 25 days pus Bank Holidays Additional leave One day per month training Company events Company pension Sick pay Life insurance Free flu jabs/Health & wellbeing programme On-site parking Referral programme Please apply now!