Senior Administrator and Receptionist
We're looking for a Senior Administrator and Receptionist to join us at the Luther Street Medical Centre located in the heart of Oxford City, this role offers a unique opportunity to make a real difference.
The role is 30 hours per week, worked across five days (Monday to Friday), with working hours scheduled between 08:00 and 18:30 to meet service needs.
While it may not be a glamorous position, it is deeply rewarding and provides the chance to contribute to helping Oxford’s most vulnerable and challenging members of the public. Based at Luther Street Medical Centre, a dedicated GP practice supporting people experiencing homelessness, we are looking for someone who can be the welcoming face of our unique service.
As our Senior Administrator and Receptionist, you will play a key role in delivering high quality, front of house support while completing administrative responsibilities. This role requires empathy, emotional resilience, and a calm, professional manner. You will help ensure our patients and staff receive a safe, efficient and supportive service, making a real difference every day.
Responsibilities
* Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
* Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
* Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
* Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
* Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems
Benefits
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension schemeLease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Contact
For further details / informal visits contact: Name: Laura Ward Job title: Reception & Administration Manager Email address: laura.ward@oxfordhealth.nhs.uk Telephone number: 01865 901571
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