Join our fast-paced Recoveries team as a Claims Handler, managing motor insurance claims from start to finish. You will manage your own insurance claims caseload from start to finish, focusing on delivering the best possible customer experience while recovering costs where a third party is responsible. You will also support other claims handlers by offering guidance on recovery cases, helping them follow the correct processes and stay compliant with industry regulations.
Role
Recoveries Claims Handler
Location
Liverpool City Centre with potential for hybrid working
Salary
£25,877 plus a potential bonus of up to £1,500 per annum, paid quarterly
Working Hours
Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
What you will be doing
* Manage non-fault repair and recovery claims from start to finish
* Deliver accurate, customer-focused outcomes
* Apply technical expertise in indemnity, liability, and claim financials
* Minimise leakage through effective claim review and allocation
* Negotiate subrogated outlays and manage aged debt portfolios
* Liaise with solicitors and suppliers to support litigation and meet SLAs
What we’re looking for
* Strong attention to detail and analytical thinking
* Confident communicator, both written and verbal
* Highly motivated self-starter with a proactive mindset
* Able to work under pressure and meet tight deadlines
* Clear, focused approach to problem-solving
* Regulatory awareness and technical understanding
* Persuasive with strong negotiation skills
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and proud of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise. We’ve grown into a national leader, now employing 1,700+ people across the UK and reaching a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. Our values include:
* We run through walls for our customers and each other
* We challenge the status quo
* We succeed when we help those around us succeed
* We decide quickly when the smart thing to do is use our judgement
Benefits
* 35 days’ holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support & free counselling available
* Grow with us: through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work-life balance and individual needs
* Recognition awards, social events & more
Our commitment to colleagues
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. We back this up with actions and accreditation from organisations that share our commitment to people and growth:
* Mindful Employer – championing mental health and wellbeing
* Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
* Menopause Friendly accredited – supporting every stage of life
* Armed Forces Covenant signatory – honouring those who serve
* Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
* Best Place to Work for Development – investing in people’s future
* Best Place to Work for Women – supporting women’s career progression
Before you apply
Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer is conditional until these are completed to a satisfactory standard.
Visa requirements: We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. We are not able to offer visa sponsorship at this time.
We’re here to support you: We’re committed to an inclusive, supportive workplace. If you need any adjustments during the recruitment process or once you’re part of the team, let us know. We’ll work with you to enable you to do your best work.
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