The post holder will be required to provide efficient sales and administrative support to the organisation by handling customer interactions, processing orders and maintaining accurate records, while ensuring a clean, well-managed stock and working environment.
Job Description
* Handle general customer service duties, including responding to phone calls, emails, and online messages.
* Process customer orders accurately using the internal stock management system.
* Generate invoices and shipping labels for outgoing orders.
* Update customer accounts with tracking details and other relevant information.
* Manage and organise stock in line with company procedures.
* Assist with daily stock checks and support stock control managers in maintaining accurate inventory levels.
* Maintain a high level of product knowledge and deliver excellent customer interaction.
* Liaise with the logistics department to coordinate timely deliveries.
* Maintain cleanliness of the unit by completing daily cleaning tasks and adhering to workplace hygiene protocols (including COVID-19 precautions).
* Ensure product displays are well-maintained and accurately arranged.
* Accurately check and input data for orders and invoices.
* Follow instructions from management and respond to requests efficiently and professionally.
Person Specification
* Previous experience in a customer service or administrative role
* Experience working with inventory or stock control systems (Desirable)
* Strong communication (written and verbal)
* Attention to detail
* Ability to multitask and prioritise
* Organisational and time management skills
* Microsoft Office suite skills
* Knowledge of order processing and customer service procedures