Position: Indoor Key Account Manager
Contract Type: Permanent – 37.5 hours
Location: Coventry
Shift: Mon - Fri
Join the UK’s premier parcel delivery company
What you’ll do:
Responsible for the maintenance and the growth or a portfolio of customers. Be fully compliant with all internal systems and maintain all customer’s records within our CRM system.
Key Role Responsibilities:
1. Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets
2. Lead and or support on completion of RFP’s as required
3. Maintain all portfolio customers, ensuring they continue to trade through regular review meetings
4. To accurately provide MI and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPI’s
5. React to market conditions and other influences, develop competitive commercial client propositions.
6. Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation
7. Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
8. Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at-risk accounts
9. Work alongside our other sales channels to perform thorough handovers when required
10. Responsible for supporting with all yield management projects to deliver improved customer margin e.g.: GPI and margin improvements
11. Provide timely and accurate customer revenue and volume forecasts
12. Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
13. Generate Leads through strong networking and influencing
What We Can Offer You:
We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:
14. Annual Leave: At least 33 days of annual leave (including Bank Holidays).
15. Career Progression
16. Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We’re Looking For:
17. Experience of managing business services contracts within the financial services and/or government sectors
18. Analysis of operational and financial data using MS Excel
19. Excellent written skills and experience of writing RFP responses and client proposals
20. Presentation skills
21. Knowledge of mail services preferred
At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.