IMPORTNAT:-
THIS ROLE IS ONLY FOR MANDERIN SPEAKER
We are hiring for a position at Vauxhall a 5-star residential development.
Applicants are strongly encouraged to research the development and POD Management before applying.
This role requires exceptional customer service experience and the ability to deliver at the highest standards.
JOB DESCRIPTION
Job Title: Concierge
Line Manager: Duty Manager/Resident Manager
KEY RESPONSBILITIES:
The Concierge will have principal responsibility for the front of house customer service routines
associated with the development/s, ensuring the highest quality of service is provided, commensurate
with the requirements of any management contract, lease/s, service level of agreement or otherwise.
Front of House
Act as an ambassador of the POD brand, recognising the importance of exceling at customer service
both externally and internally.
* Always interact in an enthused and empathetic manner
* Answer the phone politely, identifying yourself and the POD brand.
* Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.
* Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
* Be empathetic in relation to our customers' requests, queries, or concerns.
* Request further inhouse training or learning if you deem it is required.
PERSONAL SPECIFICATION:
At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.
At POD we are committed to:
The POD Values
You should always display the key POD values:
* Meticulous- preparation, process, detail, diligent, methodical, specific
* Dedicated - commitment, belief, passion, self-discipline, enthusiasm
* Smart - innovative, resourceful, original, creative, effective
* Supportive - collaborative, honest, communicative, flexible, team-player
Job Types: Full-time, Permanent
Pay: £33,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Employee mentoring programme
* Health & wellbeing programme
* Life insurance
Application question(s):
* Out of our company values, which two do you feel represent you the most:
1) Dedicated, 2) Smart, 3) Supportive, or 4) Meticulous?
Experience:
* Hospitality: 3 years (preferred)
Language:
* Mandarin (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person