About Motorway Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the Team Hi I’m Lucy, Post Sale Manager at Motorway, I’m looking for a new Team Leader to join our Brighton-based contact centre team. This team is the unsung hero of our post-sale process. We are a tight-knit bunch who thrive on problem-solving and collaboration, playing a crucial role in making Motorway’s magic happen. We work directly with sellers to ensure a smooth transition once a sale is agreed, focusing on high-quality support and performance. About the Role We are hiring a Post-Sale Team Leader who will be responsible for the overall performance of our retention and support function. This is a rare opportunity to join an established operation with a strong track record, but where we're now ready to raise the bar.00 This isn't just a stepping stone into leadership; we need a hands-on manager who has the fundamentals and is hungry for a bigger challenge. Your primary focus will be managing team performance to ensure we hit targets centered around seller retention. You will lead a team of specialists, driving individual and team performance against a range of KPIs through effective coaching, motivation, and management oversight. What You’ll Be Doing Performance Management: Own the day-to-day running of your team, driving individual and collective performance against retention targets and SLAs. Coaching & Development: Deliver impactful 1-2-1s, performance reviews, and development plans that build skill, resilience, and accountability. Data-Driven Leadership: Use dashboards and analytical data to spot trends, address issues, and share insights to improve business outcomes. Operational Oversight: Manage attendance, adherence, and wellbeing in a fair and visible way. Stakeholder Collaboration: Work cross-functionally with post-sale stakeholders and BPO partners to ensure service delivery meets our expectations. Problem Resolution: Identify and resolve challenges proactively, using critical thinking and analytical skills to develop effective solutions. About You Proven Leadership: Experience as a Team Leader or Supervisor in a contact centre or fast-paced sales/support environment. Retention Mindset: A strong commercial understanding of how performance links to wider business goals and a passion for delivering a great experience. Action-Oriented: You work at pace, keep things moving, and are comfortable holding people accountable. Strong Communicator: Excellent written and verbal communication skills, with the ability to explain complex information clearly to stakeholders. Technical Literacy: A data-literate operator who can use insights to make better decisions, with experience in ticketing systems like Zendesk. You’ll Thrive Here If You believe coaching is more than just a buzzword. You like being "in the thick of it" - making decisions and leading from the front. You value ownership, autonomy, and trust. You want a role with clear potential to develop further within an established operation. Our Interview Process Initial/Qualifying Screen: 30 minutes Hiring Manager Interview (with Lucy): 60 minutes Final Assessment: Including a written task and/or onsite interview