We are looking for a Billing Assistant to join our team. In this role, you will liaise with patients, insurance providers, internal teams, and third-party organisations to resolve queries and ensure timely invoice submission in accordance with departmental guidelines. You will be expected to build strong, positive relationships with both our customers and internal business partners. A key responsibility will be to proactively identify and escalate potential bad debt risks, taking appropriate action to minimise financial exposure. All activities must be carried out in compliance with Fortius' established processes, procedures, and guidelines.
Key Responsibilities:
* Manage patient billing queries and correspondence, ensuring timely resolution.
* Handle calls with patients and insurance partners to resolve billing issues.
* Monitor consultant and facility diaries to ensure appointments are correctly recorded and billable.
* Prepare clinic documentation, verifying patient demographics and insurance details.
* Coordinate discharge confirmations for invoicing and manage surgical site appointments.
* Ensure data accuracy by correcting appointment records and removing erroneous entries.
* Process payments and reconcile accounts, including shortfalls and insurer assessments.
* Contact patients ahead of surgery to collect outstanding balances and liaise with admissions teams.
* Raise and follow up on billing queries with insurance partners.
* Maintain and update billing spreadsheets and trackers daily.
* Complete billing for blood tests, take-home medications, and specialised services.
* Perform checks for network billing pathways and MAKO CT services.
* Liaise with secretarial teams to obtain missing procedure codes and consultant fees.
* Manage internal billing mailboxes and forward queries as needed.
* Support ad-hoc tasks as directed by the Billing and Credit Control Manager.
* Attention to Detail – Accurate data entry and billing reconciliation.
* Communication Skills – Clear and professional interaction with patients, consultants, and insurers.
* Organisation & Time Management – Ability to manage multiple tasks and meet deadlines.
* Problem-Solving – Investigating and resolving billing discrepancies.
* IT Proficiency – Confident using billing systems, spreadsheets (Excel), and mail merge tools.
* Numeracy – Comfortable handling payments, shortfalls, and financial reports.
* Teamwork – Collaborating with clinical, secretarial, and finance teams.
* Discretion & Confidentiality – Handling sensitive patient and financial information appropriately.
Experience desarable
* Healthcare Billing – Previous experience in a medical billing or finance admin role (preferably in private healthcare).
* Insurance Liaison – Familiarity with dealing with private medical insurers and understanding authorisation processes.
* Clinic Operations – Experience working with consultants, surgical schedules, and patient admissions.
* Payment Processing – Handling card payments, reconciliations, and using platforms like STRIPE.
* Data Management – Maintaining trackers, spreadsheets, and updating patient records.