At Next Energy, were looking for a Customer Liaison Officer to be the friendly face and trusted contact for our customers. If you're empathetic, a great communicator and love helping others, we want to hear from you.
About the Role
As a Customer Liaison Officer, youll play a key role in supporting residents during energy efficient retrofit works carried out in their homes. Working closely with Site Managers, you'll ensure residents are informed, comfortable and confident throughout the process, enhancing overall customer satisfaction and trust.
The role will involve access to properties where construction-related conditions are present. Due to the site-based nature of this role and the activities involved, you will be required to comply with all health and safety procedures.
Key Responsibilities
1. Resident Support & Communication:
Be the main point of contact for residents, keeping them informed about timelines, works, and any changes. Handle queries and concerns professionally and promptly.
2. Education & Engagement:
Help residents understand the nature...