Operations Team Leader - Cleaning Services
Job Type
Full time, but part time will be considered
Workspace
About the Role
Requirements
Sound knowledge of cleaning.
Conversant with Health and Safety legislation and proven experience of supporting the management of health and safety issues and ensuring compliance.
Excellent communication skills, especially influencing and negotiating.
Must be adept in use of MS Office 2000 or later, particularly Excel, Word, Internet, and email and ideally Access or similar database to basic level.
Full UK driving licence
About the Company
We have an exciting opportunity for a Operations Team Leader - Cleaning Services to join the Norwich City Service Limited (NCSL) team. If you are highly organised, a good communicator, and thrive in a fast-paced environment, we would love to hear from you.
About the Role?
The role involves overseeing daily operations and staff management, ensuring contractual compliance and high service standards through coordination with stakeholders such as Norwich City Council. Responsibilities span workforce development—including recruitment, training, and performance management—alongside promoting company policies and values. The post holder drives health, safety, environmental, and quality practices, maintaining records and conducting risk assessments in compliance with ISO standards. Financial duties include budgeting, cost control, and evaluating additional works to support profitability. The role demands effective resource planning, cross-departmental collaboration, service improvement implementation, and flexibility in undertaking other duties as required by leadership.
The ideal candidate possesses extensive expertise in cleaning practices, multi-site contract management, and performance leadership, with a strong grasp of health and safety legislation and commercial operations. They are proficient in Microsoft Office and capable of using basic databases, and hold qualifications including BICS and IOSH Managing Safely. Demonstrating excellent verbal, written, and interpersonal communication, the individual is adept at negotiation, problem-solving, and motivating teams while embodying company values and fostering a positive culture. They show commercial awareness, manage resources effectively, and maintain a customer-focused mindset, consistently aiming to enhance service delivery through continuous improvement and cost-effective solutions.
Why Choose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 23 days annual leave, rising to 24 days after 3 years and 25 days after 5 years. Plus 8 bank holidays.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Monday 18th August 2025 – please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
#J-18808-Ljbffr