Cellar Society is a hospitality and events catering company delivering high-quality food, drinks, and guest experiences for private events, corporate functions, weddings, and social gatherings. We pride ourselves on professional service, attention to detail, and creating memorable events for every client.
Role
We are looking for reliable, energetic, and customer-focused Butler to join our growing team. You will support the setup, service, and breakdown of catered events while providing excellent hospitality to guests and clients.
Working under the guidance of the Head Butler, you help bring to life moments of welcome, comfort, and attentive care throughout the client’s journey in the Maison.
As a Butler, you are a key presence on the floor, ensuring that service is delivered with discretion, fluidity, and natural ease. You are expected to work with sensitivity, awareness, and professionalism, ensuring that each client interaction feels effortless make clients feel recognised.
Within the broader Client Experience function, you contribute to a unified approach where hospitality, service, and retail excellence come together naturally.
What This Role Requires
* A natural sense of attentiveness and awareness of people and environment
* The ability to anticipate client needs before they are expressed
* Discretion, emotional intelligence, and respect for privacy
* Calm and composed delivery under varying levels of pressure
* A genuine appreciation for high-touch, personalised service
* Strong teamwork and responsiveness within a dynamic environment
* Commitment to maintaining luxury standards at all times
Key Responsibilities
Client Experience & Service Delivery
* Welcome, host, and accompany clients with warmth, discretion, and attentiveness
* Deliver a seamless and elevated service experience aligned with Maison standards
* Respond to client needs promptly, professionally, and intuitively
* Support the creation of personalised moments that enhance client visits
* Handle client interactions with care, empathy, and professionalism
Floor Support & Service Execution
* Maintain a strong presence on the floor, supporting smooth service flow
* Follow direction from the Head Butler while also acting with initiative
* Ensure readiness of spaces and service areas at all times
* Adapt quickly to changes in client flow or priorities
* Contribute to a calm and refined environment
Team Collaboration
* Work closely with fellow butlers and wider Maison teams
* Share relevant client insights with the Head Butler and Client Experience team
* Assist in maintaining consistency across all service touchpoints
Operational Support
* Support daily setup and breakdown of service areas
* Ensure all materials, amenities, and hospitality elements are well maintained
* Assist in stock take and replenishment requirements when needed
* Follow internal processes and operational standards consistently
Maison Standards & Environment
* Maintain a polished, composed, and professional presence at all times
* Uphold cleanliness, organisation, and presentation standards
* Respect the values and image of the Maison in every interaction
Salary: £32,000+ depending on experience
This role is an essential part of the Client Experience ecosystem within the London Maison. It contributes directly to the consistency, quality, and emotional tone of every client interaction.
This job description serves as a guide and may evolve in line with the needs of the Maison.