IT Project Manager - Unified Comms / Telephony / Microsoft 365 / Sharepoint / Teams / Power Automate/Apps Purpose of job Be responsible for delivering projects, specifically related to the IT Technical Plan and Change Programme, that improve the way we deliver services to our customers and empowers staff to enable them to perform to their best. Responsibilities Deliver new technologies, integrations and data capabilities on scope, time and budget that address business challenges, are 'fit for purpose' and embedded Lead the resolution and avoidance of potential issues and problems that might affect the performance of business functions whilst ensuring the confidentiality, integrity and availability of business applications and data Define and manage projects that deliver new or upgraded technology, integrations, and data capabilities to agreed scopes, quality criteria, timetable, and budgets Build relationships with stakeholders to facilitate successful delivery of projects within the agreed parameters Create and maintain detailed project documentation including charters, business cases, initiation documents, roadmaps, milestone/sprint plans, resource plans, stakeholder maps, workplans, product and feature backlogs, quality and embedding plans, benefit trackers, dependencies, assumptions, risks, issues, DRAID and other logs, status reports, lessons learnt and governance meeting papers and presentations Proactively manage scope, quality, timetabling, cost, risks, issues, assumptions, dependencies, configurations, tests, integrations, defects and releases with appropriate controls, mitigations, tolerances, and escalations Rigorously manage third party suppliers and dependencies Track project deliverables including implementing key performance trackers, timetabling tolerances, and contingency plans in the event of delays Continuously monitor progress against plan and produce timely project reports to detail and frequency required Define project tasks and resource requirements, effectively co-ordinating project staff to ensure adequate levels of resource and skills are available Improve the confidentiality, integrity, accuracy, and availability of data Keep abreast of and implement best practices in project management and IT trends, share knowledge and contribute to the ongoing learning of the team Person specification Expertise Experience in coordinating and leading projects to successfully deliver new technology and data capabilities Experience in coordinating business analysis, specification, configuration, technical, test and training resources as well as delivering continuous service improvements. Knowledge and experience of project management methodologies and tailoring these to organisational context Ability to embed new systems and new ways of working for teams Experience in business engagement, business analysis and planning, design, sourcing, transition and delivery of new technology and data capabilities Experience of building productive relationships with the business and third-party suppliers and development partners Knowledge of project management tools Knowledge of modern productivity solutions, housing management processes and systems Knowledge of systems integration including Web Services and APIs. Current knowledge of information technology trends, applications life-cycle management, cyber security issues and developments in infrastructure and IT operational service delivery Ability to deliver quality results on scope, time, and budget Ability to constructively challenge colleagues and partners to get the right outcome Personal influence; working effectively with stakeholder groups and suppliers. Knowledge of compliance with all relevant licensing, data protection, payments card industry, security, regulations, and operating codes of practice. Ability to build strong, effective, and productive relationships. Competent at managing own learning and self-development and modelling this for others with a willingness to support the learning and development of colleagues Excellent communication skills across the full breadth of written, verbal, presentation, and digital media with the ability to communicate complex technical information to a variety of audiences. Qualifications and skills IT qualification or comparable relevant experience Prince 2/Agile Foundation Leve Desirable Prince 2/Agile Practitioner Level Knowledge and experience of implementing Integrated Housing Management Systems and Asset Management Systems, ideally Civica Cx Knowledge of Microsoft technologies, including Microsoft 365 (SharePoint, Teams, Power Automate/Apps). Basic salary £50,000 excellent benefits Based Sevenoaks (Kent) 1 - 2 days per week, the rest remote.