JOIN THE TEAM AT JA MAR HALL
About Us
JA Mar Hall Golf & Spa Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined the JA Resorts & Hotels portfolio, a heritage hospitality brand with properties across Dubai, the Maldives, Seychelles, and Scotland. This exciting new chapter brings global expertise and fresh vision to our estate, while staying true to the warmth and authenticity that guests have always cherished.
As part of JA Resorts & Hotels, our team is now connected to a wider international family, offering new opportunities for growth, innovation, and career development. Together, we are shaping a future where Scottish heritage meets world-class hospitality.
We will look to grow your aspirations and help you achieve your ambitions within the hospitality industry; from the golf course to the kitchen we have the opportunity for you. We believe that people make the business; they make the difference and define our guest's experiences. If you're passionate about hospitality we would like to hear from you.
Director of Rooms.
The Role
We are seeking a Director of Rooms to lead and inspire our Front of House and Housekeeping operations. This pivotal leadership role will oversee Reception, Nights, Concierge, and Housekeeping, ensuring seamless service delivery across all guest touchpoints. You will be the guardian of our standards, championing excellence and consistency in every detail of the guest journey. The Director of Rooms reports directly to the Operations Director for Mar Hall Golf & Spa Resort. We welcome applicants with a Housekeeping or Front of House background.
Key Responsibilities
Operational Leadership:
* Direct and manage all Rooms Division teams (Reception, Night, Concierge, Housekeeping).
* Develop and implement standard operating procedures (SOPs) that reflect five-star service standards.
* Conduct regular inspections of rooms, corridors, and public areas to ensure cleanliness, presentation, and compliance with brand standards.
* Oversee staffing, rostering, and resource planning to optimise coverage and cost control.
Guest Experience & Service Excellence:
* Champion a guest-centric culture and uphold the highest level of luxury service.
* Analyse guest feedback (e.g. satisfaction surveys, online reviews) to identify trends, resolve issues, and drive improvements.
* Lead service recovery efforts for guest complaints or VIP situations, ensuring swift, appropriate, and discreet resolution.
Team Development & Leadership:
* Mentor, coach, and develop your direct reports, fostering a high-performance, collaborative team ethos.
* Conduct regular briefings, pre-shift meetings, and communications to align the team with goals, values, and priorities.
* Manage performance reviews, recruitment, and training to build and retain talent in line with JA's standards of excellence.
Financial Management:
* Prepare, manage, and monitor the Rooms Division budget, controlling labour costs, consumables, and operational expenses.
* Set and track KPIs (e.g. occupancy, wage ratios, room recovery costs), ensuring alignment with financial and operational goals.
* Work collaboratively with other departments (e.g., Sales, Revenue, Finance) to support revenue optimisation and profitability.
Strategic & Continuous Improvement:
* Develop and drive initiatives to improve service, operational efficiency, and guest satisfaction, grounded in JA Resort values.
* Benchmark against international five-star standards and implement best practices from within the JA Resorts group and beyond.
* Partner with the leadership team (Operations, Sales, Spa, Golf) to support business objectives and uphold the resort's brand promise.
Compliance & Quality Assurance:
* Ensure compliance with health, safety, and regulatory standards (e.g., fire safety, COSHH, risk assessments).
* Maintain rigorous quality assurance through regular audits and corrective action where required.
Who we are looking for:
* Experience in a similar senior rooms operations role within a luxury/5-star hotel or resort.
* Significant experience and understanding of hotel industry.
* Strong operational acumen across front office or housekeeping divisions.
* Proven leadership and people management skills; ability to inspire, mentor and lead multi-department teams.
* Excellent interpersonal and communication skills, able to connect with guests, senior management, and team members.
* High attention to detail and a relentless commitment to service excellence.
* Experience with hotel management systems and revenue management tools.
* Financial literacy: experience managing budgets, cost control, and departmental forecasts.
* Strategic mindset: ability to think long term, identify improvement areas, and deliver change.
* Flexible working: willingness to work evenings, weekends, and cover operational needs as required to suit the business.
Desirable but not essential:
* Experience working within, or aligning operations to, Forbes Travel Guide Five-Star service standards, AA Red Star standards, or equivalent internationally recognised luxury benchmarks.
* Previous exposure to international or multi-brand luxury hospitality.
* Qualification in Hospitality Management, Business Administration, or a related discipline.
Why Join Us
At JA Mar Hall, you'll find more than just a job - you'll discover a place to belong and a career to grow. We offer:
* Up to 33 Days annual leave
* Private medical cover
* Discounts on overnight stays for you, and your friends & family.
* Free leisure club membership.
* 50& discount on Spa treatments.
* Golf discounts.
* 50% discount on food during dining experiences for you +3. 25% discount on beverage.
If you have any questions, or would like to arrange a chat to discuss this role, please contact: we would be delighted to help.