Salary: £65,000 - 90,000 per year Requirements: Bachelors degree in business Analytics, Information Systems, Computer Science, Engineering (Mechanical, Electrical, Industrial), Statistics, Data Science, or Quality/Operations Management. Preferred certifications: Salesforce, Oracle, data analytics tools, or quality/process improvement certifications (e.g., Six Sigma, Lean, CQE). Experience in data analysis, quality, or customer service analytics, preferably in a technical or product-focused environment. Demonstrated experience analysing complex data sets (Salesforce, Oracle, OTA, or similar) to identify trends, root causes, and actionable insights. Proven track record of working cross-functionally to resolve product or service issues that directly impact customers. Experience in process improvement initiatives aimed at enhancing customer satisfaction or service quality. Strong analytical and problem-solving skills with attention to detail. Proficiency in Salesforce, Oracle, Excel, and other reporting/analytics tools. Excellent communication skills, capable of presenting complex data to leadership and cross-functional teams with a customer-centric focus. Responsibilities: Collaborate with cross-functional teams including Quality, Service, Field Service, and Technical Content to ensure customer needs are met. Analyse Salesforce, Oracle, and OTA data to identify potential issues affecting product performance or customer experience, including metrics such as mean time to failure. Monitor product issue rates, escalate customer-impacting issues promptly, and work with teams to resolve them efficiently. Ensure all Data Management Requests (DMRs) are completed accurately, on time, and with customer impact as a top priority. Create and maintain reports and dashboards that provide actionable insights to improve customer satisfaction. Communicate findings professionally to leadership and cross-functional teams, emphasizing implications for customer experience. Actively participate in process improvement initiatives aimed at reducing customer complaints, improving product reliability, and enhancing overall service quality. Engage in training, design review meetings, and potentially field visits to gain hands-on understanding of products and their impact on customers. Support corrective actions and address noncompliance to uphold quality-of-service standards that directly affect customers. Identify opportunities to streamline processes and enhance service delivery. Translate data and feedback into meaningful insights to understand customer and field quality issues, concerns, and opportunities. Technologies: Excel Support Oracle Salesforce More: We are a manufacturer of equipment used by clients all over the world, looking for an EMEA Quality Subject Matter Expert (SME) to join our team in High Wycombe. In this role, you will enhance product quality and customer satisfaction by analyzing data from key systems and collaborating cross-functionally. We value diversity and inclusivity in our workplace and offer competitive benefits, including opportunities for professional development and a dynamic, supportive work environment. Additionally, the role will involve around 25% travel across the EMEA region. last updated 4 week of 2026