Amazon’s Global Immigration Team is building its best-in-class professional service to deliver exceptional immigration support to Amazon businesses, employees and candidates across the EMEA Region. The team of project managers, analysts and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon, and delivers projects to improve the cost, quality and compliance for immigration services at Amazon. We are seeking an Immigration Strategy Specialist, EMEA to support the growing needs of the EMEA region. In this role, you will represent Immigration on company-wide initiatives and manage your own portfolio of complex immigration projects. You will also be responsible for providing support on immigration cases for outsourced regions, working with external counsel on case filing strategies, responding to changing circumstances and needs and providing a connected and trusted case management experience. The Immigration Strategy Specialist, EMEA will be customer obsessed, operationally inclined, possess the ability to analyze data, make data-based business decisions, and committed to making continuous improvements. Key job responsibilities • Monitor external partners’ service levels and overall performance to ensure a frustration-free experience for Amazon employees and candidates in the region • Interact as needed with immigration supported employees, candidates, recruiters and HR teams on complex and escalated cases • Employ EMEA immigration experience to identify country-specific immigration considerations and assess case management and filing strategies • Educate internal stakeholders on immigration processes in the region, keep them appraised of any regulatory changes • Recommend and influence change communications to impacted employees, candidates and other internal stakeholders as a result of regulatory or administrative changes • Develop and deliver country-specific or regional immigration training sessions for recruiters • Support the development of a successful European immigration program by identifying process improvement opportunities and recommending enhancements to the program • Partner with other internal teams, including Onboarding and Recruitment, to continually streamline service delivery and improve processes and overall user experience • Contribute to the country-level compliance guides, operational processes and controls to maintain Amazon’s sponsor obligations, and actively identify and close any gaps • Contribute to entity restructures, M&A sand in-country expansions projects • Travel as needed to Amazon European locations to meet with local stakeholders and partners