Our client is a maintenance and repair business operating in Alfreton and due to expansion they're looking for an Internal Sales Coordinator to join their team.
This role focuses on managing customer enquiries, coordinating quotations and maintaining strong relationships with existing customers. The successful candidate will play a key part in improving quotation conversion rates, enhancing customer retention and supporting the effective utilisation of operational teams.
Key Responsibilities:
1. Act as the first point of contact for enquiries from clients
2. Prepare and issue quotations in line with agreed pricing structures
3. Proactively follow up on quotations to maximise conversion rates
4. Maintain accurate and up-to-date records of enquiries, quotations and orders
5. Ensure a high standard of end-to-end customer service throughout the quotation process
6. Maintain regular and consistent communication with existing customers
7. Encourage repeat business through strong relationship management
8. Identify opportunities for additional works within existing accounts
9. Generate new business leads to expand the customer base
10. Conduct cold outreach to explore new markets and sectors
11. Book appointments for external sales personnel
12. Maintain accurate ...