Full Time - Permanent
Location - Plymouth/Taunton/Exeter region
Salary - Competitive
Are you an experienced Field Service Engineer looking for a new opportunity? If you're looking to progress your career, contribute your experience and add value to the Meditech division of a major global company, then this is the right opportunity for you!
You will provide technical services and support to customers and colleagues regarding products and solutions. Capable of diagnosing and resolving complex technical issues, whilst being focused on and fulfilling the customer's requirements and expectations.
Role Responsibilities:
* Repairing, installing, and servicing medical technology equipment and software solutions
* Accurately diagnosing and resolving technical issues relating to equipment and software applications
* Competence in delivering remote service to diagnose or repair
* Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
* Providing technical support to colleagues and customers
* Supporting product / solution lifecycle management from site survey through to decommissioning
* Product and software modifications, updates, FCA's etc
* Able to travel and stay away, to ensure works are carried out in the most efficient way
* Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
* Manage appropriate car boot stock effectively, to help reduce Mean Time to Repair (MTTR) and First Time Fix Rate (FTFR)
Your experience & qualifications:
Essential:
* Technical Apprenticeship completed or
* HNC or higher in technical qualification such as electronics, engineering, IT or scientific qualification
* Full UK driving license
* Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training
Desirable:
* HND or above or equivalent in a technical qualification; mechatronics; electronics, engineering, physics or computing
Next Steps:
If you believe that you are a good fit for the Field Service Engineer position, submit your CV now. We are more than happy to answer queries and help you with your journey.
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