Overview
Join to apply for the Senior Technical Support Analyst role at Landmark Information Group
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Opportunity
Join Landmark as a Senior Technical Support Analyst, where you'll be the go-to expert for resolving complex technical issues and driving service excellence. Acting as a third-line support specialist, you'll lead on code-related enquiries, mentor junior analysts, and help shape our IT service strategy.
Key Responsibilities
* Own and resolve advanced technical support tickets, collaborating across teams.
* Maintain and improve ITSM tools (currently Zendesk).
* Lead documentation and knowledge base updates in line with ITIL standards.
* Coach and manage junior analysts, fostering a high-performing team.
* Support service desk operations and participate in the on-call rota (one in every four weeks)
* Drive innovation and continuous improvement across platforms and services.
About You
We’re looking for someone with a solid background in software development and, ideally, experience in a technical service desk environment.
You’ll bring:
* Proficiency in C#, SQL, .NET, Azure, Power BI, SharePoint, and strong troubleshooting capabilities
* Excellent communication and documentation skills, with the ability to convey technical concepts clearly
* Knowledge of ITSM tools and ITIL best practices
* Line management experience (preferred but not essential)
About Us
Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.
We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
* Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
* Annual Lifestyle Allowance: £300 to spend on an activity of your choice
* Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
* Private Health Insurance: Provided by Vitality
* Group Income Protection Scheme
* Charitable Fundraising: Matched funding for your efforts
* Cycle to Work and Gym Flex Schemes
* Internal Coaching and Mentoring: Available throughout your time with us
* Training and Career Progression: A strong focus on your development
* Family-Friendly Policies
* Free Parking
Role Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Information Technology & Services and Technology, Information and Media
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