Events Manager
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to lead Events Management at the exclusive Everglades Hotel.
Under the inspiring leadership of our General Manager, Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work mainly office hours, Monday to Friday (35 hours per week excluding breaks), with a degree of flexibility to support the variety of events and functions offered to our clients and guests.
The rate of pay for this full-time position is £29,250 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer
About the role
About the Role
To manage the Events Department in the Hotel for the greatest enjoyment of guests and maximum profit contribution to the hotel.
* To ensure the efficient operation of selling events and generating bookings and the delivery of Hastings service standards.
* To liaise with customers face-to-face, via email, telephone, and through website enquiries.
* To communicate to relevant Managers the full details of business for the following week and all client requirements.
* To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.
* Contribute to achieving sales targets / budgets set by senior management via cold calling, warm calling, client site visits, upselling, and increasing revenue streams where possible.
* To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
* To create reports for Business Development Meetings and have a sound knowledge of business on the books.
* To keep abrest of current trends in conference and banqueting business sectors such as weddings, functions, and conferences.
* To ensure quality standards and procedures are fully understood, implemented, and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
* To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
* To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
* To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
* To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and to maintain and enhance the market position.
* To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
* Any other duties as required by management.
About You
We would love you to have similar previous experience gained ideally within the hospitality or tourism sector.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
* Right to Work in the United Kingdom
* Good Command of English Language
* Previous sales/events experience
* Excellent communication, numeracy and IT skills
* Excellent customer care experience
* Exceptional attention to detail
* Ability to work under pressure and to deadlines.
Desired Criteria
* Previous sales/management experience in Hospitality
* A degree in Events Management or Tourism and Hospitality Management
Skills you'll need
* Account Management
* Customer Relationship Management
* Hospitality
* Exceptional Customer Service Skills
* Local Knowledge Skills
* Client Relationship Management
* Time Management/Organisational skills
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