Job overview
We are recruiting for a Divisional Operations Director who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Divisional Operations Director is a key role within the Planned Care Divisional Leadership Team (DLT). Working closely with Director of Midwifery and the Divisional Medical Director, you will be responsible for ensuring effective day-to-day operational management of the division.
You will operate independently, taking responsibility for the daily senior management of operations, patient flow and the division’s performance including the delivery of performance standards, activity and CIPs. You’ll ensure that operational performance is optimised, and our services are engaged in continuous quality improvement, innovation and transformation.
The post holder will be highly skilled and experienced individual, with a demonstrate track record in operational delivery. You’ll have the ability to push the boundaries or innovation and quality of care, working in partnership with colleagues across the Trust and in our partner organisations.
You will provide leadership throughout the division and Trust that will create a caring, fair and open culture (in line with our values) and enable staff to perform at their best.
The post holder will demonstrate compassion and inspirational leadership, have a track record of accelerating inclusivity/allyship. You will be expected to promote a patient-centred and culturally sensitive approach to the delivery of patient care.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The Divisional Operations Director will provide senior, strategic, visible, clinical and professional leadership for operations across the Division.
To be accountable for delivering high quality, high performing services, within budget.
The post holder will provide clinical leadership that inspires motivates and empowers within the Division,
To ensure the development and effective implementation of both national and local strategies and the achievement of service objectives within available resources.
To promote quality, innovation, productivity and performance that improves quality of care and patient outcomes; driving transformation through agreed improvement models to improve value for money.
To ensure the Trust’s objectives and patient safety requirements are fulfilled within the division.
To manage teams of staff within the division and participate in the on call rota.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Knowledge and Experience
Essential criteria
* Significant management and leadership experience at a senior level in an NHS acute and / or community Trust
* Proven experience and ability in managing operational performance with tight financial constraints demonstrating effective budget management
* Experience of capacity planning and translating organisation strategy and vision into operational objectives.
* Evidence of successfully leading significant organisational change in developing new models of healthcare delivery.
* Demonstrable experience of building, maintaining and leveraging successful relationships with all staff especially clinicians within complex organisations
* An understanding of healthcare planning process and key national healthcare issues
* Demonstrable strong and credible leadership in being able to pull people together across systems and motivate them to deliver common aims and targets
* Demonstrable significant experience of situational leadership, human resource management, coaching and people development
Leadership and management skills
Essential criteria
* Excellent organisational and time management skills to meet competing priorities
* Able to take tough decisions and calculated risks and see require action through
* Demonstrates strong commitment to action to achieve equality and diversity in the NHS workforce and for the community
* Excellent project management skills as project manager or sponsor. Ability to work under pressure and meet tight deadlines
Qualifications
Essential criteria
* Preferably graduate level, preferably combined with a Masters
* Evidence of extensive and recent commitment to continuing professional and personal development
* Postgraduate level management qualification or equivalent
* Postgraduate level qualification or equivalent in leadership, change management or quality improvemen
* PRINCE2/ Managing successful Programmes qualification, or equivalent
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.